Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
View from property
Aerial view
Deep-soaking bathtub
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪10 min walk‬
  • Gaviota Azul Beach
    ‪12 min walk‬
  • Forum Beach
    ‪12 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

Junior Suite, 2 Bedrooms (U)

  • 35 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (L)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 35 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (L)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CA)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite (M)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds

Suite, Ocean View (U)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (M)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Las Americas - Adults Only- All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at Hotel Riu Palace Las Americas - Adults Only- All Inclusive. During your stay, you're just a quick walk from Plaza Caracol Mall. Free WiFi in public areas, free self-parking and 3 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 7 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 3 outdoor pools
  • Indulge with aromatherapy, manicures and pedicures or facials at Renova Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests love the breakfast and restaurant
  • Within a 15-minute walk of Cancun Convention Center and Gaviota Azul Beach
Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A meeting room and limo/town car service are available. Event space at this property measures 2099 square feet (195 square metres) and includes conference space. Spa services, barbecue grills, and multilingual staff are also featured at the eco-certified Hotel Riu Palace Las Americas - Adults Only- All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Cancun property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Don Roberto – This buffet restaurant serves breakfast, lunch and dinner.
Sakura – This diner specialises in Japanese cuisine and only serves lunch. Open daily.
Los Arcos – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Black & White – This steakhouse only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Black & White
  • Don Roberto
  • Krystal
  • Los Arcos
  • Sakura

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorised watercraft
  • Piano
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,099 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2974 out of 4304 reviews
Rating 8 - Good. 833 out of 4304 reviews
Rating 6 - Okay. 263 out of 4304 reviews
Rating 4 - Poor. 101 out of 4304 reviews
Rating 2 - Terrible. 133 out of 4304 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ezekiel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved the ocean view. The hotel itself is very beautiful. The workers extremely kind. Shows where fun to watch. Con: - food is not a reflection of everything else. - many of the dishes where not what i expected but i would say 1 out of 5 options where good. If you want more authentic mexican food i reccomend going outside the hotel zone. - bed was wayy to uncomfortable for the cost of the resort.
Stayed 6 nights in Apr 2025

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and loved it so we decided to come back again and it did not disappoint. The staff is so friendly and always helpful. On the beach Felipe was our server and he was amazing! I have no complaints whatsoever.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all inclusive place
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent for the price
Stayed 6 nights in Apr 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The steak house food wasn’t very good. The coffe shop was nice and accessible but need to have regular coffee. Overall staff and the facilities were excellent
Stayed 4 nights in Apr 2025

4/10 Poor

Lisa, Gallatin

Travelled with group
Liked: Cleanliness, staff & service
Our shower had very little pressure, no air conditioning (called front desk 3 times), never resolved. My earrings were stolen from my luggage. Housekeeping never left washcloths after asking for them the first two days. The bed is just okay, the pillows are flat, bedding is not in great shape. They are doing construction on the front of the building facing the ocean and they were directly under us drilling early every morning. The room had an odor and was very outdated. The bathroom has no exhaust and the shower water took an hour to drain. The food options were Horrible!! I was glad I brought snacks from the airport, that's all I ate for the week. Food options and quality were the worst part along with the room service. Be aware of what you drink from the bar. I asked for help with the app and was told no English and when we arrived we had to wait until 4:45 to check in.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful. The hotel was well kept and clean. The food at the Restaurants was really good with lots of options! Waiters on the beach serving drinks.
Stayed 4 nights in Apr 2025

10/10 Excellent

Anne Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our second stay in a "corner/tower" room (room #652 this time). The Cancun Point location of Riu Palace Las Americas allows for safer swimming, away from the dangerous riptides that can form along the "straight-line" beachfront along much of the coastline. Staff were wonderful, with special to Berenice in Reception, Miguel in lobby (luggage management), Marlene in Don Romero beachfront-buffet dining area, and the young lady who operates the Capuchino bar in the early mornings (we are sorry to have forgotten her name, but she is also a treasure). However, as guests who are 60 years of age, we do have a few points of constructive criticism: 1) We do not drink much alcohol, but when we do order a cocktail, we are willing and able to pay more for a premium option - but this option doesn't exist. 2) The beach lounge chairs are not comfortable for older bodies like ours. Again, we would like to have a premium option, - ie, to be able to rent a high-quality CUSHION for our lounge chairs. 3) Finally, once the entertainment begins at 10AM, it is difficult to find a quiet place to read on the beachfront. Also, the music volume is quite loud at night, making it difficult for those of us who go to sleep around 9:30-10PM - even in our 6th floor room #652. We actually LOVE the Riu Palace Las Americas, but as we get older, we may decide not to return only because of these few "pain points." We want to thank your incredible staff for our amazing memories!
Stayed 5 nights in Apr 2025

10/10 Excellent

patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed by the food and the staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Amy Wilkinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean, the staff was friendly and the shows were fantastic! We really enjoyed our stay and would definitely return!
Stayed 5 nights in Apr 2025

10/10 Excellent

Emmerson Pereira da

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING, AMAZING, AMAZING. What an experience!
Stayed 3 nights in Mar 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort are amazing!!! They keep the place clean and are always working with a smile, the servers and host cater and pamper each guest with every need. The entertainment was not the best but we aren’t really late night people anyway but we are looking to book a trip at one of the other RIU locations next spring.
Stayed 4 nights in Apr 2025

10/10 Excellent

bengt goran

Liked: Cleanliness, staff & service, property conditions & facilities
Really good and we will definitely return
Stayed 7 nights in Apr 2025

10/10 Excellent

Alejandro G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was great, we literally have 0 complaints.
Stayed 5 nights in Apr 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! We are planning to return next year!
Stayed 5 nights in Apr 2025

10/10 Excellent

Raychyl Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. The front desk and all the staff were so nice and the room was better than I imagined. I had the best trip and the best food! I would definitely come here again. Please don't change a thing about this hotel. Thank you everyone who works here :)
Stayed 4 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here at this resort three times! I’ll keep coming back. Ernesto is an amazing bartender and continues to remember be everytime I come back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Linda Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a girls trip and everything was awesome! This is the 4th time staying at RUI and really enjoy it.
Stayed 5 nights in Apr 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! Staff very friendly. Food is good. Id stay again
Stayed 4 nights in Apr 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with easy acces to the beach. Rooms are a outdated
Stayed 5 nights in Apr 2025

10/10 Excellent

shaymaa

Liked: Cleanliness, staff & service, property conditions & facilities
RIU Palace Las Americas is highly recommended for adults. It’s a fantastic place
Stayed 5 nights in Apr 2025

2/10 Terrible

Joseph Harold

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room we stayed in had a major problem with moisture. Our clothes and linens were damp to the touch. We advised front desk they sent over maintenance tech to work on the air condition and he said the thermostat was blocked so he was able to get air conditioner runing on cool not just fan It seemed to work for a day and then again.it stopped and everything in the room was damp again Maintenance did their fix good for around 8 hours and out again. It was the last night so we just packed everything and left early. I advised front desk even took him an envelope and told you the moisture on the envelope he agreed I said try sleeping on sheets that are moist to the touch. Out clothes smelled horrible not the stay we envisioned when we booked the stay. The front desk did not agree to a refund or discount. I spent a lot of money to have every aspect of my stay to be first class. I expect Expedia and Riu to work out some agreement to reimburse an portion of what I paid for the inconvenience
Stayed 5 nights in Apr 2025

10/10 Excellent

Mariyah Solee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed my stay here, staff was incredible , amazing ocean view and everything was well kept and clean, i will definitely be returning !
Stayed 4 nights in Apr 2025