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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Premium bedding, free minibar items, in-room safe, desk
Aerial view
Banquet hall
Couples treatment room(s), sauna, body treatments, facials
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive

Explore the area

Map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪13 min walk‬
  • Gaviota Azul Beach
    ‪17 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 359 sq m
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

  • 67 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

  • 67 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 415 sq m
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

  • 114 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

  • 303 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 170 sq m
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 170 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a health club and a sauna.
The on-site spa has 18 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with body treatments, manicures and pedicures or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the beach
  • Just a 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 12 minutes on foot from Forum Beach
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Gourmet Marché – On-site buffet restaurant.
Hunter Steakhouse – On-site steakhouse. Open daily.
Agave - Mexican Cuisine – On-site restaurant. Open daily.
Jade - Asian Cuisine – On-site restaurant. Open daily.
C/X Culinary Experience – On-site diner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1059 out of 2001 reviews
Rating 8 - Good. 437 out of 2001 reviews
Rating 6 - Okay. 251 out of 2001 reviews
Rating 4 - Poor. 121 out of 2001 reviews
Rating 2 - Terrible. 133 out of 2001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly loved staying at this resort, the food was better than most other resorts ive visited and the staff was great!
Stayed 9 nights in Dec 2024

10/10 Excellent

Shane Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around!
Stayed 4 nights in Dec 2024

2/10 Terrible

Otoniel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff removed our bags for our tent at the pool to put another guest on our place .. They put our belongings on the floor and it was a really bad experience… They decided to place another guest on our cabana while we were on a activity on the same hotel … bad experience
Stayed 3 nights in Jan 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely had an amazing time at this resort 10/10 experience. Food was a solid 7/10 across the board. The only con about this resort was that our bed sheets were damp the whole stay. Besides that it was a great experience.
Stayed 7 nights in Jan 2025

6/10 Okay

Yunjie

Liked: Cleanliness, amenities, property conditions & facilities
people upfloor are making noise in mid night. I stayed 6 nights and I was weaken up around 1:30 and 3:30 for two nights. The front desk (a women in glasses and black suit) rejected my request for a equivalent room change
Stayed 6 nights in Jan 2025

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Samer

Travelled with partner
Liked: Staff & service, amenities
I am Samer Elsalman from Jordan Chris the entertainer is very friendly, talented and funny. I had a great time playing bingo with Chris Gustavo the bar man at the pool is very nice and friendly. Alex the pool guy is very helpful
Stayed 5 nights in Jan 2025

10/10 Excellent

Sasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort! The location is superb, beach is gorgeous and very spacious. Resort itself is beautiful, feels very well maintained with excellent food options (the buffet was excellent). Service was incredible. Would absolutely recommend this place in Cancun!
Stayed 5 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My two children and I spent the New Year holiday at this resort. It was nothing short of amazing! The accommodations, service, entertainment, and amenities were better than we expected, and we had high expectations based on referrals. The waitstaff (Darwin, at breakfast) was attentive, polite, and fun! The poolside Vibe team (Luigi) and the fitness team (Aidan and Sharon) were energetic and fun, providing the perfect mix of entertainment and downtime. Our pool concierge, Alejandro, enhanced our experience, providing lively conversation and excellent service. We will return!
Stayed 1 night in Jan 2025

2/10 Terrible

Stephanie M, Little Neck

Stayed 4 nights in Dec 2024

10/10 Excellent

Wissam, West bloomfield

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, the workers REALLY do try to make it as fun as possible. But some workers around the pool area were so rude. However, majority of the staff, the butlers, the “Vibe Team” were all wonderful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Royalton Chic Cancun for 4 nights. We've stayed at a lot of AIs over the years and this was a great bang for your buck. Clean property, good food, excellent staff, and beautiful beach. Room - we had a oceanfront junior suite. It was beautiful. Had a king sized bed and couch area. Bathroom area was clean. It was nice having two sinks. Diamond club - we opted for DC based on other reviews. We liked the idea of the separate beach and pool areas. It also comes with higher end liquor which is key at AI resorts. We also had access to the roof top parties, liquor and food but we never went as it was a party scene and we were looking to relax. Butlers - our room and DC came with 24/7 butlers. We had Ricardo and Gilbert who were outstanding. They walked us all around the resort, shared daily events, helped us book a private dinner, massage and our complimentary hydrotherapy (which was amazing). Food - everyone always expects Michelin star food at an AI. I don't get it. We've stayed at many AIs in Mexico over the years. The food was definitely far above average. The buffet was good but the individual restaurants were better. We tried Chopsticks (asian), Hacienda (mexican) and Vespa (Italian). Vespa was fantasic. Others were good as well. I'd give them an 8/10. Alcohol - it was not watered down. It would have been nice to have one more DC bar, but we made it work. The house wine was okay. You had to pay for nicer wine.
Stayed 4 nights in Jan 2025

6/10 Okay

Narendar reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

reginald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

LISE L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awful sewer smell in our room. Also, when we went for a walk, the sidewalk had the same smell full of grey or black water. We think it came from the Royalton resort. The restaurants were amazing...excellent food, excllent service, extremely clean. The beach was super nice and the service on the beach were great. We will go back and just ignore the awful smell. We opened the patio door to let the smell out.
Stayed 7 nights in Dec 2024

10/10 Excellent

Richard Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. From the time we checked in, until the time we left, the staff made us feel so welcomed.
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible Does not come close to any Royalton hotel...it was worst than any Will never stay here again. And I am requesting a full refund
Not as described 8
Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Stayed 4 nights in Dec 2024

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was fine the beach and the view was nice ..I had issues booking the restaurant but the front desk helped us. Transportation was great , overall very good could be a little better the entertainment at the resort
Stayed 2 nights in Dec 2024

8/10 Good

Karl Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach area qas our favorite aspect of our stay. The room with ocean view was also very good. Food and drink options were aaverage. The evening entertainment especially for New Years was really fun.
Stayed 4 nights in Dec 2024

8/10 Good

David

Liked: Staff & service
We experienced some issues during our stay and are waiting for a partial credit. We will try to share more once our credit has appeared.
Stayed 5 nights in Dec 2024

6/10 Okay

Laura

Stayed 1 night in Dec 2024

6/10 Okay

Laura

Travelled with partner
Disliked: Staff & service
Booked an oceanfront king checked in to be Told no kings available would let us know when one becomes available, no call. Missed a night as our flight was canceled, they did not care and charged us anyway. We booked a final night for $1100 and were told we would need to check out and back in as this was a diamond preferred king bedded upgraded room. We checked out and went to the pool waiting for our room to be ready, never heard from our “butler” and went back to check at 430 that afternoon. Given our room and when we got to the room it was a you guessed it same two bedded room exactly one floor above where we were made to check out that morning. The food was average and the service was average too. They did nothing extra for diamond preferred so don’t waste your money. The rooftop pool doesn’t even have a swim up bar and drinks are not included there. I’ve been to Cancun many times and this was just ok.
Stayed 4 nights in Dec 2024

6/10 Okay

Stephanie

Travelled with group
Liked: Amenities
Easy check in, gorgeous views, nice pools. Food was subpar. Parts of the building and rooms needs updating/fixing. Our NYE experience fell below expectations.
Stayed 4 nights in Dec 2024