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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

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Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Lobby
Banquet hall
8 outdoor pools, free pool cabanas, pool umbrellas
Free minibar, in-room safe, desk, blackout curtains

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite

  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | 1 bedroom, premium bedding, down duvets, free minibar

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, (1813)
The price is CHF 285
for 1 room
includes taxes & fees
27 Jun - 28 Jun
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Treat yourself to deep-tissue massages, reflexology or hydrotherapy at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Guests like the bar and restaurant
  • 6.3 mi (10.2 km) from El Tinto Golf Course and 10.5 mi (16.8 km) from Ventura Park Cancun
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Zen – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Hunter Steak House – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Taj – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 513 out of 1503 reviews
Rating 8 - Good. 333 out of 1503 reviews
Rating 6 - Okay. 260 out of 1503 reviews
Rating 4 - Poor. 172 out of 1503 reviews
Rating 2 - Terrible. 225 out of 1503 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Debashis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The staff was mixed as far as super helpful and others were down right rude. We had to change rooms due to being placed in a single bed room despite being 4 people. We were told you had to make dinner reservations 2 days in advance but everything was already booked. How do you make reservations 2 days in advance your first day? My butler told me to order room service. Who goes on vacation to eat in the room? We got it handled but it was a struggle. The staff at the pools were great and the it all worked out. Luckily we are pretty easy going just enjoy being treated with respect.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ayanda

Stayed 4 nights in Mar 2025

8/10 Good

Kelly Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, staff work so hard, food was great, pools wonderful. However the smoking on the property was not enjoyable at all very gross. And this was the first resort ive been to that didnt make the swim up bars adult only which made for some very not appropriate behavior in front of young children. Other downfall this resort is in the middle of no where and does not allow for uber to come pick you up so only option is a set cab ride price which was very expensive. I would recommend this place if you dont intend to leave it.
Stayed 7 nights in Mar 2025

8/10 Good

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

8/10 Good

Bianelva

Stayed 4 nights in Mar 2025

10/10 Excellent

ritesh Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, very lively, they have something or the other for all age groups almost all the time during the day. The pools are nice and clean. The staff are extremely friendly, the rooms are very nice and upbeat. I would love to come back and would recommend booking an Ocean view room with terrace. The sunrise is magical.
Stayed 4 nights in Mar 2025

2/10 Terrible

Ethan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was nice, but there were no towels provided, so we had to request towels and bath mats. Most importantly, making dinner reservations was a nightmare. We had to wake up in the middle of the night to secure reservations; otherwise, we would have had to eat at the buffet every single night.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ashley marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located and clean. The room was very nice.
Stayed 4 nights in Feb 2025

6/10 Okay

Mary Madeleine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This place is gorgeous the food was good but they seemed under staffed and the staff was often rude
Stayed 7 nights in Mar 2025

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Mar 2025

6/10 Okay

Samar

Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities

Would look into other options

Smelled like sewage (and I came home to Canada with that smell too). It took room service 2 hours to bring us water one night. It was also impossible to book a restaurant on the resort without paying an extra “fee” even though it says it’s included. Food just okay.
Stayed 5 nights in Mar 2025

4/10 Poor

Kaprice

Stayed 2 nights in Mar 2025

4/10 Poor

David Scott

Disliked: Property conditions & facilities
The property smells of sewage. The shower and sink drain & water smells of sewage, every restaurant and around the property smells of sewage.
Stayed 8 nights in Feb 2025

6/10 Okay

David Scott

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everywhere on this property is a horrible sewage smell. The water and drains in the shower and sink smell. All around the property and in the restaurants smell of sewage. After you shower the smell is on your skin. We traveled with two other couples and this was the #1 complaint from us all.

6/10 Okay

Rabih

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Fairly clean. Food at buffet was very good. Service mostly poor (slow). Sewage smell around resort. Some rooms smell of mold.
Stayed 1 night in Feb 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 11 nights in Feb 2025

8/10 Good

Fatima

Travelled with family
Liked: Cleanliness, staff & service
Hotel staff was accommodating but there was 2 times that we ordered food from room service and it didn’t arrive. The swimming pool and the beach was not too bad
Stayed 4 nights in Mar 2025

10/10 Excellent

Muning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is so clean and beautiful. Staff were tirelessly and constantly cleaning. Food choices are excellent. The resort is in an isolated area, so there is no other transportation but taxi. When I booked taxi with the bell man to go to the airport and paid for it in cash, as I was told to do so, things went a little south. The next morning when I was ready for airport and was waiting for my taxi, it never came. The only bell man said to me I did not have to reserve ahead of time. I was glad someone help me and drove me to the airport. Management should investigate this matter, as clearly some bell man took customer’s money and never booked any taxi. I am pretty sure this was not the first time.
Stayed 5 nights in Mar 2025

10/10 Excellent

Giavanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 5 nights in Feb 2025

4/10 Poor

Jose Antonio

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself is great. The food quality was mediocre. The access to specialty restaurants is ridiculous. They force you to use an app to book reservations. The app never had openings at any restraint all week. Even a week in advance. The bar staff was some of the rudest I have ever seen at a resort. The front desk staff and housekeeping were great.
Stayed 4 nights in Feb 2025

10/10 Excellent

Anna

Stayed 4 nights in Mar 2025

8/10 Good

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful vacation
Stayed 4 nights in Feb 2025