This was our first experience renting a vacation home with VRBO and Turnkey Vacations. The house was tidy and definitely well over enough space for my group. Just as pictured and the canal located behind the home was perfect. Everything was a short drive or a nice walk away. Nevertheless, it was pleasantly suitable with a few key glitches.
We were booked for 5 days’ vacation. On the first day, we had some trouble with getting the main living room area TV to work. I contacted Turnkey who attempted to assist us but couldn’t quite offer us a solution. It wasn’t until we tried the remote controls from the other bedrooms that we realized that there wasn’t a remote control for the living room or missing.
The King bathroom shower/tub faucet wasn’t working. The handle kept spinning and the water wouldn’t turn on. I contacted Turnkey to inform them of the non-functioning bathroom. I was pleased to receive a call within the hour from the local team stating that a repair person was in route. The repair person was a no-show, I made a couple of calls to check on the status. The repair guy showed up the afternoon before we were checking out.
The garbage cans were at full capacity on the side of the house on the day we arrived. There were notices posted and emails sent about the trash policy that the garbage is to be disposed of in the cans and pulled to the street for Monday pickup. We arrived on a Tuesday, the amount of trash in there must have been there from the previous occupants because from the flies it appears like it was missed for a couple of weeks. I did contact Turnkey for guidance on how to dispose of our garbage and unfortunately, they had no suggestion. We ended up sitting them outside on top of the cans.
Both pools were rather nice but there were no instructions on how to control the heated pool. There was signage in the kitchen with a light switch for the regular Pool, but it didn’t quite work properly. The lights wouldn’t remain on, we would have to flick them on/off a few times in order for the lights to come on.
There are countless switches throughout the rooms and areas of the house, but not labeled accordingly. To access the 3 bedrooms (2nd house), you have to walk outside through the pool area to enter.
But overall, decent house, managed with the hiccups, but not too pleased with the attention to our issues and timeliness. Just some necessary due diligence to prepare for the guests would make a happier customer.