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Hilton Cardiff

4.5 star property

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Photo gallery for Hilton Cardiff

Exterior
Daily to-go breakfast (GBP 19.95 per person)
Presidential Suite | View from room
View from room
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Kingsway, Cardiff, Wales, CF10 3HH
  • Cardiff Castle
    ‪5 min walk‬
  • Principality Stadium
    ‪11 min walk‬
  • Cardiff University
    ‪12 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, View

In-room safe, desk, soundproofing, iron/ironing board

Executive Room, 1 King Bed, View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room (Deluxe)

In-room safe, desk, soundproofing, iron/ironing board

Family Double Room (Deluxe)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room, View

Family Double Room | View from room

Family Double Room, View

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, desk, soundproofing, iron/ironing board

Presidential Suite

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite, 1 King Bed

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 1 King Bed, View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living area | Flat-screen TV

Executive Suite, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

The Parkgate Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1669)
The price is CHF 123
for 1 room
includes taxes & fees
7 Apr - 8 Apr
The Parkgate Hotel

About this property

Hilton Cardiff

Luxury hotel connected to a shopping centre in Cardiff with a health club
This smoke-free hotel features an indoor pool, a restaurant and a health club. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and 24-hour room service.
Hilton Cardiff offers 197 air-conditioned accommodations with laptop-compatible safes and a safe. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers.

This Cardiff hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Hilton Cardiff's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Cardiff Castle. Free WiFi in public areas, an indoor pool and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Grey Restaurant
  • To-go breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 15-minute walk of Principality Stadium and Cardiff Castle
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hilton Cardiff offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 7 meeting rooms. Event space at this hotel measures 3651 square feet (339 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Hilton Cardiff.

This 4.5-star Cardiff hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7 AM to 10 AM.
Grey Restaurant – This restaurant specialises in local cuisine and serves lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Bulgarian, English, French, German, Italian, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 15 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (GBP 15 per day)

Parking and transport

  • Offsite parking available (GBP 32.95 per day)

Food and drink

  • Daily breakfast to-go available 7 AM to 10 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Grey Restaurant

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,651 square feet of conference space
  • 7 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 35.00 per accommodation, per stay
  • Weight limit: 22 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 19.95 per person
  • Fee for in-room wireless Internet: GBP 15 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 15.00 per day (rates may vary)
  • Fee for wired Internet in public areas: GBP 15 per day (rates may vary)
  • Nearby parking fee: GBP 32.95 per day (328 ft away)
  • Pet fee: GBP 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cardiff Hilton
Hilton Cardiff
Hilton Hotel Cardiff
Cardiff Hilton Hotel
Cardiff Hilton International
Hilton Cardiff Hotel Cardiff
Hilton Cardiff Wales
Hilton International Cardiff
Hilton Cardiff Hotel
Hilton Cardiff Hotel
Hilton Cardiff Cardiff
Hilton Cardiff Hotel Cardiff

Hilton Cardiff Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1005 reviews
Rating 8 - Good. 255 out of 1005 reviews
Rating 6 - Okay. 138 out of 1005 reviews
Rating 4 - Poor. 84 out of 1005 reviews
Rating 2 - Terrible. 34 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The hotel staff very friendly. Room was spotless Bathroom spotless Bed very comfortable, lots of room. Storage cupboard, ironing board, iron and a trouser press.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but bar prices were overpriced
Stayed 1 night in Dec 2024

10/10 Excellent

chrystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another fantastic stay
Stayed 1 night in Dec 2024

4/10 Poor

wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, or room stunk off sewage. Was moved to a disabled room, which is not what we booked
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and Great location.
Stayed 1 night in Dec 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Our 1st room we picked was for disabled, the TV was unwatchable due to a cable maintenance tried to rectify but couldn’t fix it so we changed rooms. All was ok after
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Margarita

Stayed 1 night in Nov 2024

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply lovely
We've stayed at the Cardiff a few times and we really enjoy our visits. The rooms are comfortable and have everything you need. The restaurant staff are amazing and very friendly (especially Charlie and Jennifer). Both ladies have a great attitude, always smiling and making us feel welcome and well looked after. The food selection is excellent and always topped up throughout the morning. The coffee machines have been out of order over the last few visits, but the staff made sure everyone had fresh filtered coffee, which we really appreciated. The ladies on the front desk are also very lovely and helpful. My only complaint would be not having complimentary water in all rooms. As someone who takes regular medications it's important I have water to hand, it's not a huge deal but it would be a lovely addition to our stay, especially if I forget to bring some with me. We look forward to coming back for our Christmas Eve shopping trip.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Randy

Travelled with partner
It was a great place to stay close to the Cardiff Castle and the room was nice. We had a problem with room service not providing cutlery for our food we order to the room. The young man said he would bring it tight away and he never came. We had to use our fingers and spoon For the morning coffee. They gave us a credit for the food which was very nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Spacious room and very clean. Hotel is in a great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Perfect location for what we wanted. Parking was abit of a nightmare tbh. Staff were great. Everything was very clean. Really lovely breakfast. Nice pool and facilities. Great check out time. Staff managed to get us into our room ealier.
Stayed 1 night in Dec 2024

10/10 Excellent

Charlotte

Stayed 2 nights in Nov 2024

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Just a little bit noisy after hours.
Stayed 3 nights in Nov 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

anthea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely hotel rooms, very comfortable and quietly luxurious. The restaurant staff need to up their game though, not the friendliest most efficient service unfortunately-had to fight to get a table when it clearly wasn’t very busy. Eventually was able to sit down only because we pushed back.
Stayed 2 nights in Nov 2024

8/10 Good

Murray

Stayed 2 nights in Nov 2024

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
Check-in was very smooth and our room was ready early which was great so we could shower after a 6 hour car journey and then head out to watch rugby. We waited for nearly an hour for our pre-booked table reservation but the food was good. Unfortunately been charged twice for dinner so need to call the hotel tomorrow. The spa facilities were extremely disappointing and desperately need upgrading.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location. First class comfort
Great location , close to castle & shops . Hotel is immaculate in cleanliness. Staff were friendly and polite. Our room was a standard double but had everything we needed . Lovely big, comfy bed so we both had a good nights sleep . Couldn’t fault it. Will definitely return .
Stayed 2 nights in Nov 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary treat
We were staying away for our anniversary The Hilton went out of there way to make this special , with an upgraded room , balloons , cupcakes and a complimentary drink Huge thanks to them
Stayed 1 night in Nov 2024

10/10 Excellent

Veronica

Stayed 1 night in Nov 2024