This was the worst experience I have ever had at a hotel. My husband and I showed up to check in and were not greeted kindly at the start. The gentlemen at the desk were hard to understand and we booked a NONSMOKING room with a king size bed. Once checked in, we drove our car around to the bottom floor room. My husband unlocks the door to our room as I stand next to our car to start unloading. He took two steps into the hotel room, ran out and slammed the door shut out of disgust. I looked up and got a horrible smell of cigarette smoke. Again, this room was listed as nonsmoking. We went back to the lobby and they were unable to give us another room and only offered us $25 out of our $117 booking fee back. I contacted hotel.com and the agent I spoke with was wonderful, friendly, and was able to give us a full refund! Once the employee got off the phone with hotel.com, he rudely took us to leave. The three gentlemen that worked in the front lobby were very unprofessional, the lobby smelled of smoke and they came up with every excuse why our room was not up to par. Meanwhile, the lobby had several “nonsmoking” signs posted and our room door had one as well. Another guest came up to us and said his room had bullet holes in the front door and a family a cockroaches in the room and he was unable to receive a refund. This place was disgusting and absolutely not worth $117 a night. At that price point, we were not expecting 5 star, however it should have been better than this.
