Made a reservation 2 days before arrival. Indicated we'd be checking in at 9pm.
Arrived at 9:03 pm, walked into cafe where check-ins were supposed to happen.
Informed grumpy lady who grudgingly got off the stool that we were there to check in.
"We don't have any rooms," she said.
"Oh, we have a reservation," I said.
She glanced down at a piece of paper with about a dozen names on it, and without asking for ours, she simply responded, "No."
"Would you like my confirmation number," I asked?
"Don't worry, we won't charge your card," was the response.
