I wanted to share our recent experience with this home and Sanctuary Rental Management during our stay from November 5-7, 2023.
While the house itself had a great location and was charming, our overall impression was significantly dampened by several issues. The housekeeping, which was priced at $500, left much to be desired. Stains on the furniture and noticeable dust detracted from the overall appeal. Additionally, the garden fountain was non-functional.
Despite Sanctuary’s effort to make an impression with a welcome gift of wine and cheese, the assistance promised during our stay was lacking when we needed it. My husband had a critical Zoom meeting, necessitating reliable high-speed internet. Although we were assured of an excellent connection before booking, the service failed. Attempts to seek assistance from the 24-hour service resulted in dealing with a rude representative and no resolution.
Our departure presented further challenges. The strict 10:00 am check-out time was complicated by the internet issues. As we attempted to enjoy the morning, a landscape crew arrived an hour before departure, causing considerable noise and disruption.
Our most frustrating experience was with customer service. After calling to express our concerns, promises of a refund and follow-up were made but never materialized. The office yielded excuses and delays, exemplifying an understaffing problem.
As frequent VRBO users, our service experience with Sanctuary was among the worst.