Hotel with a 24-hour fitness centre, a short walk to Clock Tower
A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a meeting room and a 24-hour front desk are on-site. Change of towels is available on request
Mood Matuna Hotel Cartagena offers 45 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. Smart televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Mood Matuna Hotel Cartagena, you're just a quick walk from Clock Tower. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
Free WiFi
Enjoy international cuisine while dining at Restaurante
Full breakfast served daily for a fee
Amenities include a 24-hour business centre and a meeting room
On-site recreation includes a 24-hour gym
Just a 5-minute walk from Clock Tower and 7 minutes on foot from Cartagena de Indias Convention Center
Airport shuttle service available for a fee
Cats and dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business centre and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee.
This 4-star Cartagena hotel is smoke free.
For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 11:00 AM.
Restaurante – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
24-hour return airport shuttle (surcharge)
Food and drink
Daily full breakfast available 8:00 AM to 11:00 AM for a fee: COP 25,000 for adults and COP 15,000 for children
A restaurant
Restaurants on site
Restaurante
Things to do
24-hour gym
Family friendly
Soundproofed rooms
Conveniences
24-hour front desk
Luggage storage
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Proposal/romance packages
Business services
24-hour business centre
Meeting room
Accessibility
No lift
Room amenities
Bedroom
Blackout drapes
Down comforter
Pillowtop mattress
Premium bedding
Bathroom
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
Smart TV with cable channels
Food and drink
Minibar
More
Air conditioning
Desk
Electrical adapters
Laptop-compatible safe
Mobile key entry
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets: COP 50000 per pet, per stay
Only dogs and cats are allowed
Food and water bowls are available
Children and extra beds
Children are welcome.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: from approximately COP 25000 for adults and from COP 15000 for children
Airport shuttle fee: COP 100000 per vehicle (return, maximum occupancy 6)
Pet fee: COP 50000 per pet, per stay
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Mood Matuna Hotel Cartagena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 210254
We should mention
Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Property is also known as
Mood Matuna Cartagena
Mood Matuna Hotel Cartagena Hotel
Mood Matuna Hotel Cartagena Cartagena
Mood Matuna Hotel Cartagena Hotel Cartagena
Mood Matuna Hotel Cartagena Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The elevator wasn’t operational during my entire stay of 3 days. The staff seemed unconcerned. Power was out approximately 12 hours. I’m a senior with significant mobility issues and had to hobble down 3 flights of stairs. 1 flight of stairs has no railing. As a result, I didn’t leave the hotel much and lost money on tours I had booked and paid for .
I reached out to Expedia whom I had booked the hotel through and they reached out to the Mood Matura in Cartagena. They refused any sort of reimbursement. Expedia offered a 50 dollar credit towards my ‘next” booking.
Absolutely appalling accountability on both companies.
So, the staff were very nice and offered me a half night refund for the disturbance, but they ran out of water for showers one morning. I understand that is a city wide problem but as a paying guest it must not be my problem. Another morning they ran out of milk for the cappucino machine. This demonstrates that the hotel has logisical supply issues.
This was my first time in Cartagena and I really enjoyed this stay. It was convenient to where we needed to go and we could walk to all the restaurants and bars because it was centrally located. Would absolutely stay here again. The staff were friendly and very accommodating. The restaurant was great. I have no complaints.
The staff at the hotel is amazingly kind and helpful. Sara in particular was so warm, always smiling so helpful. The location of the hotel is so close to the walled city, which is great. The area immediately around the hotel is not touristy, a place where locals come for work; at night be cautious but I feel the area is pretty safe. But again walk a block or two and you're right into the walled city. The room was huge and comfortable- I miss it haha. Thanks staff for a great stay!
Amazing place to stay. Recommend it without hesitation. Very clean. Strategic location and amazing staff. Thank you, we had a wonderful stay in your place.
Overall, I would stay here again!
- staff are super friendly and helpful
- location is convenient as it is in between the walled city and Getsemani
- food at the hotel restaurant is good
- the hotel is clean
My only con(s) are:
- there wasn’t really any hot water. However, water was warm enough to shower in
- the bathroom light is not suitable to do makeup
Tuve una experiencia muy agradable durante mi estancia en este hotel. El personal fue increíblemente amable y atento, lo que marcó la diferencia en mi visita. Las camas son muy cómodas, el agua caliente funciona perfectamente, y la ubicación es súper céntrica, ideal para moverse por la ciudad. Tuve un pequeño inconveniente con la luz, ya que se fue por un día, pero el trato del equipp fue excepcional lo compensó cualquier incomodidad. Definitivamente, un lugar al que volvería por su excelente atención al cliente.