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Douglas Inn And Suites

2.0 star property

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Photo gallery for Douglas Inn And Suites

Deluxe Single Room | Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily continental breakfast
Front of property
Hallway
Family Suite | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

Map
2600 Westside Drive NW, Cleveland, TN, 37312
  • Cleveland State Community College
    ‪16 min walk‬
  • Lee University
    ‪3 min drive‬
  • North Cleveland Church of God
    ‪5 min drive‬
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪26 min drive‬

Room options

View all photos for Deluxe Single Room

Deluxe Single Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Single Room

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Desk, laptop workspace, blackout curtains, iron/ironing board

Family Suite

  • 57 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Double Room

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

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Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

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About this property

Douglas Inn And Suites

Mediterranean motel with free breakfast and fitness centre
This smoke-free motel features a fitness centre, a business centre and dry cleaning. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site. Housekeeping is available on request.
Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature free newspapers and a hairdryer. Premium digital televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include a fitness centre.

Guests aged under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Douglas Inn And Suites. During your stay, you'll be within walking distance of Tennova Healthcare. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, laundry facilities and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes on foot from Tennova Healthcare and a 2-minute drive from Create & Celebrate Studio
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A fitness centre, a vending machine, and laundry facilities are also featured at the business-friendly Douglas Inn And Suites. Free self parking is available.

This Mediterranean Cleveland motel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 35.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Douglas Inn And Suites.

Property is also known as

Douglas Inn Suites
Douglas Inn
Douglas Inn Cleveland
Douglas Inn And Suites
Douglas Hotel Cleveland
Douglas Inn And Suites Motel
Douglas Inn And Suites Cleveland
Douglas Inn And Suites Motel Cleveland

Douglas Inn And Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 1001 reviews
Rating 8 - Good. 294 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 52 out of 1001 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest rooms I've been in and the staff was wonderful
Stayed 2 nights in Feb 2025

10/10 Excellent

Madison

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

This place was great. The staff was very friendly. The rooms have been renovated and were clean and comfy. Location was convenient.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great staff I like that they use a deposit I feel it helps keep the other people in the hotel behaved. It was a quiet stay it's very up-to-date clean very nice
Stayed 1 night in Feb 2025

8/10 Good

CLODOALDO, Paranavai

Liked: Property conditions & facilities
Good
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities

It was a good stay , all in all.

It was good. We had two issues. 1. the door needs adjustment, did not want to close properly without lifting up on the door each time and so deadbolt would not lock. 2. Hot water was not hot enough. Was barely warm even with cold off and only hot water on whole time. We made do,with the two issues we had.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daleth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

4/10 Poor

Katherine, Hemmingford

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty (droplets of ?? on the floor in front of the sink), smell of disinfectant was very strong, coffee machine had previous person’s dried grounds still in, tiny little towels (you may purchase larger ones!), noisy noisy - paper walls and floor/ceiling.
Stayed 1 night in Jan 2025

6/10 Okay

Kaylyn

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Carol S

Liked: Staff & service, property conditions & facilities
Location and easy access.
Stayed 1 night in Jan 2025

10/10 Excellent

Preston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and updated room. Ambient lights a great touch.
Stayed 1 night in Jan 2025

10/10 Excellent

Brenda

Stayed 1 night in Jan 2025

4/10 Poor

Charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Run…Run Away Fast!

Room cleanliness was very average. The bed was an unforgiving slab. I was in bed 10 minutes started itching so I got up to check for bugs. No bugs, just the scratching sheets. I had two go to front desk multiple times to get a clean towel. They didn’t want to give them out. They don’t do any room service during your stay. The office chair literally had crap stains on it. Then I got a call from desk at 6:30PM saying they had a plumbing situation and water would be off from 8-11 AM next morning. When the fact was they had a broken water line and there was no water by midnight. And I quote the owner when I went to front desk “ I DON’T CARE”….I was there four nights. Traveling on a budget. I got less than what I paid for. I really should receive a refund for last night. Avoid this place at all cost…
The chair. 🤮
Stayed 4 nights in Jan 2025

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo female traveler

Felt safe. It was clean. Had to ask for hot water to be increased but it was done for me. Great value. Amazing actually
Stayed 2 nights in Jan 2025

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice place and not too high priced our room was very nice we will come back again our family just moved to the area! Thank you!
Stayed 1 night in Jan 2025

10/10 Excellent

Deanna, Hayes

Liked: Cleanliness, staff & service, property conditions & facilities
The owner is the sweetest lady ever. And the rest of the staff were excellent too. This is now officially my go to when I come back home on visits
Stayed 2 nights in Jan 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stsy

A great stay for the one night we needed.
Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitable and clean
Stayed 1 night in Jan 2025

10/10 Excellent

Tevin

Comfortable room
Stayed 3 nights in Jan 2025

8/10 Good

Johnny

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay!
Stayed 1 night in Jan 2025

6/10 Okay

Melinda

Liked: Cleanliness, room comfort
Disliked: Staff & service
I had no hot water tot take a shower. It was brought to the clerk’s attention. He said he would check on it. I checked back a little bit later and he said to keep checking. Very disappointed.
Stayed 1 night in Jan 2025

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Great stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Clean rooms and extremely nice staff! Will definitely stay again
Stayed 3 nights in Dec 2024

8/10 Good

Beverly

Liked: Staff & service
Stayed 1 night in Jan 2025