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TownePlace Suites Chicago Naperville

3.0 star property

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Photo gallery for TownePlace Suites Chicago Naperville

32-inch LCD TV with cable channels, TV
Fridge, microwave, stovetop, dishwasher
Exterior
Reception
Studio, 1 King Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Breakfast included
  • Pet-friendly
  • Gym
  • 24/7 front desk

Explore the area

Map
1843 W Diehl Rd, Naperville, IL, 60563
  • Chicago Premium Outlets
    ‪5 min drive‬
  • Riverwalk Park
    ‪8 min drive‬
  • Riverwalk
    ‪8 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

32-inch LCD TV with cable channels, TV

Suite, 1 Bedroom

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Fridge, microwave, stovetop, dishwasher

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

32-inch LCD TV with cable channels, TV

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

32-inch LCD TV with cable channels, TV

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

32-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

32-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms

  • 59 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed with Sofa bed

32-inch LCD TV with cable channels, TV

Studio, 1 Queen Bed with Sofa bed

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

32-inch LCD TV with cable channels, TV

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

32-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Studio, 1 King Bed with Sofa bed

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility Accessible, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms (Mobility Accessible, Roll-In Shower)

  • Sleeps 5
  • 2 Double Beds

Similar properties

Reception

Tru by Hilton Naperville Chicago

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, (746)
The price is CHF 143
for 1 room
includes taxes & fees
14 Jun - 15 Jun
Tru by Hilton Naperville Chicago

About this property

TownePlace Suites Chicago Naperville

Hotel in Naperville with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor tennis court, laundry facilities and a 24-hour front desk. Housekeeping is available once per stay.
TownePlace Suites Chicago Naperville offers 63 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. 32-inch LCD televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at TownePlace Suites Chicago Naperville. During your stay, you'll be within walking distance of Topgolf. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes an outdoor tennis court, a gym and basketball
  • Just a 4-minute drive from Topgolf and 5 minutes from Odyssey Fun World
  • Pets welcome for a fee (restrictions apply)
TownePlace Suites Chicago Naperville offers its guests an indoor pool, an outdoor tennis court, and a fitness centre. WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is served daily. The business-friendly TownePlace Suites Chicago Naperville also features barbecue grills, laundry facilities, and express check-out. Self parking is free.

This 3-star Naperville hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Basketball
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (74 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of the posted check-in hours should notify the hotel in advance.

Renovations and closures

The following facilities or services will be unavailable from January 22 2025 to August 31 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TownePlace Suites Chicago Naperville
TownePlace Suites Hotel Naperville Chicago
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TownePlace Suites Chicago Naperville Naperville
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TownePlace Suites
TownePlace Suites Chicago Naperville Hotel
TownePlace Suites Chicago Naperville Naperville
TownePlace Suites Chicago Naperville Hotel Naperville

TownePlace Suites Chicago Naperville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 209 out of 333 reviews
Rating 8 - Good. 79 out of 333 reviews
Rating 6 - Okay. 24 out of 333 reviews
Rating 4 - Poor. 10 out of 333 reviews
Rating 2 - Terrible. 11 out of 333 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll be back
Stayed 2 nights in Feb 2025

4/10 Poor

Jose

Stayed 2 nights in Feb 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Allowed early check in and late check out Love the table counter space
Stayed 2 nights in Feb 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Feb 2025

4/10 Poor

Ryan G

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is going through a remodel. Fire alarm went off in the early morning hours. No pool access as promised. No shampoo in the bathroom and no hot water. Drunk person at 2:15 yelling outside and staff did nothing to control this.
Stayed 2 nights in Jan 2025

4/10 Poor

walter

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When we got there the pool/hot tub were not working and there was nothing said when regestering. Then we seen the ice machine was out of order. Our room was very nice, and the arrival temperature nice and warm. Our shower was cold water only, when we told the guy at the desk he only said it will be worked on tomorrow, did not offer to move to a different room or anything. Than at 2am they started working in the building, hammering, sawing etc., very loud. At 6 am the fire alarm went off, killing our ears, when we got to the entrance they told us nothing. Then finally they turned off the alarm. Again upon leaving they said nothing
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
SOFA BED is NOT a sofa bed!!! If the app would let me upload pics i would but please be area of the "sofa bed". It flips into a HARD flat bottom that front desk explained they could bring comforters to build a "bed". Wow!!!!!!!!!
Stayed 2 nights in Jan 2025

6/10 Okay

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities
Lots of road noice and room heater fan kicked on multiple time even though off
Stayed 1 night in Jan 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite
Stayed 1 night in Jan 2025

6/10 Okay

Robin

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Christmas at TownePlace 2024

Our stay at TownePlace Suites had its pluses and minuses. The staff was very friendly and helpful, no matter what shift. Our first morning, there was some sort of power outage and breakfast was late getting out. This was a minor inconvenience and by the second breakfast still had electrical issues, but it went off without a hitch. We were in Room 417 (2 bedroom suite). The suite was well laid out and very clean. The difficulty with the suite was the inconsistent and obvious slope to the floor, the kink in the hot water line in the kitchenette which did not provide much water or any hot water, the clogged drain in the bathroom, and the condition of the hall down to the elevator (other guests just throw their bagged garbage by their door along with towels for staff to pick up. We had stayed across the way at another Marriott Hotel in October and they said at that time, all the remodeling should be completed. They were still laying tile on 12-23 and they put up the front desk on 12/27 when we left. The pool was closed as they were storing supplies on the pool desk. That was the one thing that we had up our sleeve to keep the grandkids happy. We would probably go back as it is convenient to family, just don't think we would stay in Room 417 again but on the other end where the water heater is!
Stayed 5 nights in Dec 2024

4/10 Poor

Diane

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The actual room was quite nice with a comfortable bed, lots of floor space and a kitchenette. The rest left something to be desired. To get to the room you needed to navigate around construction material and equipment left strewn in the hallways and lobby. Saturday breakfast was not completely stocked until at least an hour after breakfast was to have started, and before that time the coffee and hot water in the air pots was quite cold. Even after calling and confirming the availability of a hot tub and pool (possibly by 3rd party booking agency-I'm not sure) they were both off limits to guests. The staff didn't seem to want to be there and didn't seem to have anyone in authority. Desk clerk was playing with her phone, the person making breakfast came late and the gentleman who started breakfast seems visibly upset by the situation. Once again, the room itself, was quite nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1st time traveler

Stayed 8 nights in Nov 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property they are in the middle of revonation
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

full construction site

Stayed 7 nights in Jul 2024

6/10 Okay

Elda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Naperville is a beautiful town, we were there for the first weekend in May and the weather was great. The hotel needs taking care of it's a bit rundown, I'm sure it's seen better days.
Stayed 3 nights in May 2024

6/10 Okay

Nicholas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
3/5 stars due to dated room, elevator had an odor and also seemed dated. Staff were excellent and friendly. Breakfast was adequate. Called ahead before booking on Expedia and staff member told me pool and hot tub would be open but then both were closed and have been for some time due to renovations which timeline wasn’t certain when I asked staff member at check-in. Beds could be updated as well. Location is a great convenience - near everything and Top Golf, for the golf enthusiast. Worth the stay once renovations are completed, hopefully.
Stayed 2 nights in May 2024

10/10 Excellent

Claudette, Hannibal

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three friends and I were originally booked at this property but due to construction they moved us to the Fairfield Inn across from them, which was fine. We were notified before we arrived and everything went smooth and we all had a nice stay.
Stayed 1 night in Apr 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service
It was a great stay - just wish I had know the pool & hot tub were not in working order.
Stayed 1 night in Apr 2024

8/10 Good

Kimberlee

Travelled with partner
Liked: Cleanliness, staff & service
Yolanda at the front desk was the BEST! So personable and friendly. Breakfast was not great but typical for a continental breakfast at a hotel.
Stayed 3 nights in Mar 2024

6/10 Okay

Eileen

Travelled with partner
Hotel was okay. Room was large and gave us some extra room. Not much put out at the buffet for the breakfast on Saturday morning. Hotel seemed quite empty. Our room was not touched by housekeeping on Saturday. We could have used a few additional towels as well. We will not return to this hotel during future visits.
Stayed 2 nights in Mar 2024

2/10 Terrible

McKenzy

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great, comfortable beds and well stocked kitchen. The breakfast was not great- coffee was cold, they didn't keep the food well stocked. We chose this hotel because it had a pool and hot tub, but they were both closed. The hotel should have notified us that the pool was closed prior to our arrival. That was disappointing!
Stayed 2 nights in Feb 2024

6/10 Okay

Damion

Travelled with partner
Disliked: Amenities, property conditions & facilities
Had a leak so the first floor smelled like mildew for the first few days. Stayed 6 nights and the room cleaning team didn’t come once. Had to ask front desk for more toilet paper and a young kid wasn’t very friendly about it.
Stayed 6 nights in Jan 2024

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the room heater was inop and the bed was lumpy, the fire alarm went off 3 time due my stay.
Stayed 4 nights in Jan 2024