This property was double booked with another well known website (can’t be named for promotional reasons), so we were unable to stay. I contacted the host regarding check in instructions, when she realized it was double booked and blamed Vrbo for the mishap. This resulted in the host booking us with another one of her properties far from downtown, off 8th Ave.
Due to the mix up, our check in time was 3 hours later than anticipated. This was also a real bummer for our trip because we specifically chose a place within walking distance to downtown to avoid using our car & experience Chico.
The new property had some issues with heavily stained towels, bedding, and furniture. There were also only 3 towels for a 6 person place. We contacted the host with these concerns and she provided new towels for us.
The host never took responsibility for the double booking and blamed Vrbo for the lack of syncing her calendars. This has been a frustrating situation and will not be booking with Vrbo moving forward. We are still trying to get some sort of reimbursement/accommodation from Vrbo