The room was nice, unfortunately the service was very below average.
The glass coffee table in our room broke when we put a plate on it. We told them about it, and felt that due to it breaking when we simply placed a plate on it meant that there must have been some previous damage, or perhaps the glass was not sitting flat, we didn't feel it was our fault at all. The plate didnt break, the glass just snapped in half.
I told them that we weren't comfortable paying for this, that if we had broken the table due to being careless or using extreme force then of course we would accept responsibility but in this instance we felt the responsibility to get it fixed was theirs.
Four days later, they charged my partners card almost $200. Not only was it unacceptable for a charge to be made without our authorisation, but my partners card was not even the one that we used to book and pay, nor was it the card we used as security.
So not only has Salerno taken a payment without our approval, they've somehow managed to get my partners card details too. The only time his card was used during the stay was when we paid $10 by EFTPOS for an extra room key. Salerno should not be holding card details without permission or taking payments while a dispute is still in process.
