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The Observatory Hotel Christchurch

5.0 star property

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Photo gallery for The Observatory Hotel Christchurch

Reception
Royal Skylight Room | Premium bedding, down duvets, minibar, in-room safe
Lobby lounge
Self-parking (surcharge) 30 per day
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
9 Hereford Street Christchurch, Christchurch, Canterbury, 8013
  • Hagley Park
    ‪1 min walk‬
  • Canterbury Museum
    ‪3 min walk‬
  • The Arts Centre
    ‪3 min walk‬
  • Christchurch (CHC-Christchurch Intl.)
    ‪21 min drive‬

Room options

View all photos for Observatory Deluxe Room

Observatory Deluxe Room | Premium bedding, down duvets, minibar, in-room safe

Observatory Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Observatory Legacy room- Lower ground floor

Premium bedding, down duvets, minibar, in-room safe

Observatory Legacy room- Lower ground floor

  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Room

Prestige Room | Premium bedding, down duvets, minibar, in-room safe

Prestige Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Skylight Room

Prestige Skylight Room | Premium bedding, down duvets, minibar, in-room safe

Prestige Skylight Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Skylight Room

Royal Skylight Room | Premium bedding, down duvets, minibar, in-room safe

Royal Skylight Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Observatory Hotel Christchurch

Victorian Christchurch hotel in Christchurch City Centre with a 24-hour fitness centre
A 24-hour fitness centre, coffee/tea in a common area and conference space are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, concierge services and dry cleaning.
The Observatory Hotel Christchurch offers 33 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Observatory Hotel Christchurch's great location gets high marks from our customers. During your stay, you're just a quick walk from Hagley Park. Enjoy features like free WiFi in public areas, plus a 24-hour gym and breakfast (surcharge).
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Steps from Hagley Park and The Arts Centre
As a guest of The Observatory Hotel Christchurch, you'll find a 24-hour fitness centre, a library, and tour/ticket assistance. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. WiFi is free in public spaces. The luxury The Observatory Hotel Christchurch also features coffee/tea in common area, concierge services, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Observatory Hotel Christchurch was completed in May 2022.

This Victorian Christchurch hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Filipino, Hindi, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Uncovered parking on site (NZD 30 per day)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 25 for adults and NZD 25 for children
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Books
  • Concerts/live shows
  • Library

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 269 square feet of conference space
  • Meeting room

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 25 for adults and from NZD 25 for children
  • Uncovered self-parking fee: NZD 30 per day
  • A late check-out fee will be charged
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

The Observatory Christchurch
Observatory Hotel Christchurch
Observatorty Hotel Christchurch
The Observatory Hotel Christchurch Hotel
The Observatory Hotel Christchurch Christchurch
The Observatory Hotel Christchurch Hotel Christchurch

The Observatory Hotel Christchurch Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 201 out of 221 reviews
Rating 8 - Good. 16 out of 221 reviews
Rating 6 - Okay. 1 out of 221 reviews
Rating 4 - Poor. 0 out of 221 reviews
Rating 2 - Terrible. 3 out of 221 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kokui

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean property and rooms, excellent service, prime location that is walking distance to central restaurants and shopping. We really enjoyed our stay.
Stayed 3 nights in Nov 2024

2/10 Terrible

Edis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ever! We arrived around 6 pm after a long drive. We booked this hotel because we were sure this would be the best place to rest well in a quiet location. Unfortunately, we were placed in the last available room on the first floor, facing the street. We could hear people talking and every car passing by. Furthermore, we could hear the people in the next door room and on the second floor because the hotel is made of old wood, so you can hear everything! We kindly asked the reception to change our room, but they said it was the last available room. We asked for a refund because this room was not suitable for an overnight stay. The staff said that because we booked through Expedia, they could not refund us and advised us to contact Expedia for a refund. We did so. We left this hotel and booked another one. 48 hours later, we received an email from Expedia telling us that the hotel had rejected the refund. We were shocked. This hotel is a complete scam, old, and with rude staff. Stay away!
Stayed 1 night in Nov 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing atmosphere.
Stunning building with lots of history. The staff were amazing and the room was very comfortable! Would recommend to anyone looking for something unique.
Stayed 1 night in Oct 2024

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in christchurch . Live it. A pleasure to stay here. I would just request they play less repetitive music and more up beat music and get a full time bellhop to help with luggage. would stay here again though a tad over priced being boutique than full five star. Beautiful hotel in beautiful location
Stayed 2 nights in Oct 2024

10/10 Excellent

Steve

Travelled with partner
Cool, historic building in a great location
Stayed 1 night in Nov 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Boutique Hotel
Amazing and unique boutique hotel with comfortable and stylish room. The staff here really shined.
Stayed 1 night in Oct 2024

10/10 Excellent

Hedda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very lovely stay
Stayed 8 nights in Oct 2024

10/10 Excellent

Noelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and outstanding location!
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience with my daughter. Like staying at Hogwarts she said! Great atmosphere.
Stayed 1 night in Sep 2024

10/10 Excellent

Meharban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, amazing rooms, friendly and helpful staff, great breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made traveling easy and relaxed. Great location for walking the city, facilities are top notch, rooms are incredible, breakfast is delicious and the staff are very kind and friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Gerhardus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Nice and quiet. Great location and staff. Will definitely stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jul 2024

10/10 Excellent

Josephine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and buildings with a history. Nice room and facilities, very clean and neat. Rhys was very helpful and gave some tips about what we could do at the weekend in Chistchurch, thanks Rhys.
Stayed 2 nights in Jul 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - mix of character buildings and modern rooms.
Stayed 1 night in Jul 2024

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iconic location
The location was excellent. One of the best hotels I’ve stayed in Christchurch. We love the Arts Centre, it’s iconically Christchurch. We were there for such a short time it’s hard to review it properly but will return in December.
Stayed 1 night in Jun 2024

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic space- lovely rooms. So close to everything. All within walking distance. Only neg was the complicated shower
Stayed 1 night in Jun 2024

10/10 Excellent

Deborah

Stayed 2 nights in Jun 2024

10/10 Excellent

G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem in Christchurch
Stayed 4 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel
Stayed 1 night in Jun 2024