Best Western Chula Vista/Otay Valley Hotel

2.5 star property

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February 2025
March 2025

Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Exterior
Lobby sitting area
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
4450 Main Street, Chula Vista, CA, 91911
  • Kaiser Permanente Otay Mesa Medical Offices
    ‪3 min drive‬
  • North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • Sesame Place San Diego
    ‪6 min drive‬
  • San Diego, CA (SDM-Brown Field Municipal)
    ‪12 min drive‬

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices
An outdoor pool, a fitness centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. Televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Chula Vista/Otay Valley Hotel gets high marks from our customers. During your stay, you'll be close to Kaiser Permanente Otay Mesa Medical Offices. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the beds
  • Just a 3-minute drive from Kaiser Permanente Otay Mesa Medical Offices and a few minutes from Sharp Chula Vista Medical Center
Best Western Chula Vista/Otay Valley Hotel offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Best Western Chula Vista/Otay Valley Hotel. Self parking is free. A complete renovation of Best Western Chula Vista/Otay Valley Hotel was completed in January 2020.

This Chula Vista hotel is smoke free.

Guests are served a free continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 548 out of 1315 reviews" "
Rating 8 - Good. 307 out of 1315 reviews" "
Rating 6 - Okay. 204 out of 1315 reviews" "
Rating 4 - Poor. 140 out of 1315 reviews" "
Rating 2 - Terrible. 116 out of 1315 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was nice to stay there.
Stayed 1 night in Oct 2024

4/10 Poor

Heddy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay - Not Worth the Price
I recently stayed at this hotel, unfortunately, it didn't meet my expectations. The room looked nothing like the pictures online - it's outdated and needs renovation. Specifically: - Closet door was broken and couldn't be opened - Room decor and amenities were old and worn However, one redeeming quality was the complimentary breakfast served in the lobby.
Stayed 1 night in Jul 2024

10/10 Excellent

JESUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex. Food supervisor was awesome with his detail for customer satisfaction. Front desk was also very courteous and helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Evelyn M.

Travelled with family
Liked: Staff & service
Variety breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Javier

Stayed 1 night in Oct 2024

10/10 Excellent

Maraya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Hotel was clean and quiet, friendly staff, the front desk worker was so sweet & let me check in early. Free breakfast. Had a great experience.
Stayed 1 night in Oct 2024

6/10 Okay

Jesus

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Too much noise and room was dirty
Stayed 2 nights in Oct 2024

10/10 Excellent

Heriberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
great stay
Stayed 1 night in Oct 2024

8/10 Good

MANUEL, LAREDO

Stayed 27 nights in Sep 2024

10/10 Excellent

Ricky Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it, thanks
Stayed 1 night in Oct 2024

6/10 Okay

Jose

Stayed 1 night in Oct 2024

10/10 Excellent

Ádrian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Aug 2024

4/10 Poor

magally

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I found cockroaches in my room
Stayed 1 night in Oct 2024

4/10 Poor

Kellie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not worth the money
We checked in around 830 pm the gentleman processed our room quickly then upon arrival to our room it was very outdated, the faucet in the bath was falling apart and rusted. The room looked like the last time someone updated it was 15 yrs ago.
Stayed 1 night in Oct 2024

10/10 Excellent

Leland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and the staff, especially the front desk staff, were the best part. Highly personable and friendly, very accommodating as we arrived much earlier than check-in. They let us safely leave our bags with them and recommended local breakfast/brunch spots while they saw what they could do about getting a room as early as possible. And they did! We arrived at like 10am and figured we would just hang out and explore until maybe 3pm at the earliest, but he found us a great room ready by 12! Highly recommended if staying in Chula Vista/National city area!
Stayed 2 nights in Aug 2024

8/10 Good

Jorge

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff kind
Friendly staff, very good everybody, great breakfast,
Stayed 1 night in Oct 2024

6/10 Okay

Karla Montes de

Stayed 4 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Oct 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Timothy

Liked: Staff & service
Its just an older property that need a make over. Plus the highway noise on the freeway 150' away is loud
Stayed 1 night in Oct 2024

4/10 Poor

Abraham

Disliked: Cleanliness, property conditions & facilities
Place is not well kept
Stayed 1 night in Sep 2024

10/10 Excellent

Gary

Business traveller
Liked: Amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

8/10 Good

Bryana

Stayed 1 night in Sep 2024