The apartment was extremely nice & spacious! Very clean, bed was comfy, showers clean as well. The location in downtown was convenient for the work conference I attended next door at Hotel Cleveland-connected by an internal hallway. Most all doors get locked at night, so the security is very good as well. Only issue I was leery about was the people that tend to linger around the outside area, due to the square being an RTA transportation drop off area, as well as connected to the casino. But that is no fault to the owner nor the property and therefore, I rated the stay based on the apartment & location itself. If you are used to downtown atmosphere, then this will not bother you in the least. Overall, a very, very nice place to stay! I would stay again no problem! Communication was great & check-in is far easier than it sounds. I parked at the casino parking garage as I was familiar with it. It is a bit of a walk with luggage thru the casino to the apartment, but with gambling at the casino, my parking was paid for by the casino's swipe/earn program. As one other review mentioned, I'd take extra paper towels/toilet paper if staying any length of time. Thanks for the rental! Enjoyed my stay!