4/10 Poor
Adam
Business traveller
28 Jan 2025
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived around 11pm and there was only 1 reception staff member working, but he had 3 of us to check in and someone waiting at the bar, so it took around 30 minutes to get checked in. He did do the best he could, so I don't blame him for that - he was personable & kind too.
When I arrived at my room, I found it stank of dog, it was unclean and there were dog hairs around the edges of the room as if the hoover stopped a couple of inches away from the wall and it was never hoovered properly. There were also clumps of dog hair around the general floor too, so I ended up having to store all my belongings in the bathroom with the door closed, so they wouldn't smell of dog at work the next day, then shower & wash my hair minutes before leaving in the morning.
I also found someone had wrapped underwear around the smoke alarm, so I assume they were either smoking or using other burning substances within the room before me, probably masked by dog smell anyway. As it was around 11.45pm by this time, I didn't bother to raise this with reception - partly as it was late, if there were others it may have taken another half an hour to complain, but also I'd been up since 5am and needed to leave around 7.45am, so I opened the window and tried to bear it. I had a poor night's sleep & I'd had enough of the smell by 5.30am, so I ended up getting ready and leaving around 6.30-6.45am, just to get out of there, and made do with driving tired. I wouldnt wish to return on this basis.
Adam
Stayed 1 night in Jan 2025