The villa is spacious and rooms were comfortable and cosy, lots of pots pans, plates, cups etc and there were cool boxes and ice blocks for picnics which was perfect for a large family on a budget. Air con worked well and fans were provided (we went in August) pool area, pool table and table tennis kept kids and adults very entertained. The box of pool and beach toys was good- but I'll be honest, most of it was broken and not useable- perhaps it needs sorting every month or so so guests could benefit. All of these positives were a little overshadowed by the fact that the floors were very gritty and dirty on arrival (our feet were black) and the utensils in the kitchen, although plentiful, needed a pre-wash before use (not something you should ever have to do on holiday!) A real shame as the space and location is ideal for a large family of 8.
Perhaps a welcome hamper of essentials (bread, water, fruit, crisps) would be a nice touch for those families with young children who can't stop at a shop on the way to villa and have been awake since 4am.
It must be said though that Julia's responses were swift and helpful. Honestly, if it was cleaner it would have been full stars from us. 👍