Pack your bags immediately if Luciano Pierre White is on duty and you’ve booked through Hotels, Bookings, Wowcher, Groupon etc as he will treat you with contempt, a third class customer and something the cat threw up. If he’s not on duty you will have a lovely time as the staff, especially Junior and Finn, will treat you like royalty. How they put up with Luciano’s appalling rudeness, misogyny and lying beggars belief. The food is tasty but everything seems to have a surcharge, the choice is minimal, wine prices exorbitant and the menu doesn’t change from day to day. Rooms are funky and spacious even in the annex, plenty of drawing rooms to chill in decorated like a taxidermist’s parlour. The rules and regulations are Orwellian- thou shalt not have a second breakfast unless you pay £99, drinks and snacks in your bedroom pay a further £40 a day. I just think so much could be made more customer friendly so you come away wanting to return and recommend to others but this was Fawlty Towers without the humour, I’ve travelled the world and no hotel has ever been this bad for customer care .. all down to Luciano’s behaviour. PS: My lovely, gentle and polite 60 year old friend was chucked out of her room by Luciano because the key had broken in the lock and she asked for an emergency locksmith to come and fix it so she could retrieve her belongings!
