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City of Dreams – The Countdown Hotel

4.0 star property

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Interior entrance
Corner Suite | Minibar, in-room safe, desk, rollaway beds
Outdoor pool, free pool cabanas, pool umbrellas
View from room
Deluxe Suite | Living room | 42-inch TV with digital channels, iPod dock

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
Estrada Do Istmo, Cotai
  • Cotai Strip
    ‪1 min walk‬
  • The Londoner Macao Casino
    ‪3 min walk‬
  • Venetian Macao Casino
    ‪3 min walk‬
  • Macau (MFM-Macau Intl.)
    ‪7 min drive‬

Room options

Similar properties

Front of property

Studio City

  • Pool
  • Spa
  • Waterslide
  • Parking included
4.4 out of 5, Excellent, (1003)
The price is CHF 153
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Studio City

About this property

City of Dreams – The Countdown Hotel

Eco-certified hotel with free valet parking and free local area shuttle
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle and a free casino shuttle. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
City of Dreams – The Countdown Hotel offers 326 air-conditioned accommodations with iPod docking stations and minibars. Digital televisions are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Cotai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
During your stay at City of Dreams – The Countdown Hotel, you're just a quick walk from Venetian Macao Casino. Enjoy features like free WiFi in public areas, free valet parking and a free area shuttle.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at The Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Steps from City of Dreams
  • Free casino, local-area and ferry terminal shuttle service
City of Dreams – The Countdown Hotel offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and limo/town car service. A terrace, an arcade/games room, and multilingual staff are also featured at the eco-certified City of Dreams – The Countdown Hotel. Free self parking and valet parking are available.

This 4-star Cotai hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
The Bar – This bar specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: MOP 250 to 280 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • The Bar

Things to do

  • Arcade/game room
  • Children's club
  • Designer stores
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Free pool cabanas
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with digital channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 12 May 2022 to 27 January 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MOP 575.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MOP 250 to 280 per person
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hard Rock Cotai
Hard Rock Hotel Cotai
Countdown Hotel Cotai
Countdown Cotai
Countdown Hotel
City Dreams Countdown Hotel Cotai
City Dreams Countdown Cotai
City Of Dreams – The Countdown
City of Dreams – The Countdown Hotel Hotel
City of Dreams – The Countdown Hotel Cotai
City of Dreams – The Countdown Hotel Hotel Cotai

City of Dreams – The Countdown Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 1001 reviews
Rating 8 - Good. 436 out of 1001 reviews
Rating 6 - Okay. 69 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
One night stay in countdown
There were quite some disturbing issues during the stay, I was in a rush to take my car and leave however I need a stamp from the check in desk, the stamping process took abnormally long and it was found out that the machine was jammed and they had me waiting while they try to take the ticket out, it took about roughly 10 mins, they could’ve done a better job in problem solving, such as giving me a new ticket straight away, or contacting the gate keeper to open the parking gate for me to leave. Aside from this fact, the window view from our room was a let down due to the dirtiness of the windows, stains and dusts showing how long the windows were left without cleaning, the price weren’t especially cheap for the stay yet compared to my other stays in Sheraton, parisian and Venetian, we all got free upgraded rooms. Aside from these facts the rest of the services and gastronomic experiences were very good. Especially the room service hainan chicken rice that I ordered that night.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Sarandona

Stayed 1 night in May 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
It's more about value. For this price, the quality of the room and overall just doesnt worth it. You can have many other choices if you are paying this price per night
Stayed 2 nights in Jan 2020

6/10 Okay

Wai Ling

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub is a bit too small. Also the pillows are just soft. But other than that, this hotel is pretty good.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, they don't accept union pay as deposit, will take 21 days to refund if use credit as deposit, I used cash instead but takes a long time to check out
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the new metro station. Room is spacious & clean with good view.
Stayed 1 night in Jan 2020

8/10 Good

Lynette, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for the airport and ferry terminal.
Stayed 2 nights in Jan 2020

4/10 Poor

franklin

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Service is way below the Macau standard!
First of all, sign to hotel reception is nothing clear if you walk from inside the building. Check in has a long queue and there is only one guy working there. Have to ask the check out counter why they are not helping to get to check in, waited more than half hour. Wanted to get some change for transportation but was told they can’t make changes! Other hotels gladly offer that service and is very detail in asking how they could help with getting to our destination. Have to call and ask for tidying up the room.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new and there are shops and restaurants right downstairs, just few minutes walk to The Venetian which is very convenient.
Stayed 1 night in Dec 2019

10/10 Excellent

Nat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay. Helpful and friendly staff front desk staff. The hotel can look into providing some seating areas for guests waiting to be checked in.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Clean but basic and low spec quality of rooms
Rooms are pretty basic and small. Lack of atmosphere all around. It is Clean but basic and for the price per room, can certainly find better deals for the room size and quality of the room elsewhere. Was just ok but Wouldn’t go back.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good,nice areas, employee is very helpful to us,I have a good time to dtay@city of dream the countdown
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel alot to see great club and mall to walk around
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrything is OK, but nothing special. A little bit anonymous
Stayed 2 nights in Nov 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Booked corner suite. Great room on 18th floor. Beautiful views of the Cotia strip.
Stayed 4 nights in Nov 2019

10/10 Excellent

Yohan, Bali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the art installations on the property and nearby areas
Stayed 2 nights in Oct 2018

10/10 Excellent

SKJ, ATL, GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COD has a.GREAT location and helpful staff! Peter at the Concierge Desk is AWESOME!!
Stayed 2 nights in Oct 2019

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your Money!
Super clean and close to the main areas. Will definitely come here to stay again!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2018