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Portola Hotel & Spa at Monterey Bay

4.0 star property

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Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
2 restaurants, breakfast served
Terrace/patio
2 restaurants, breakfast served
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Fisherman's Wharf
    ‪4 min walk‬
  • Cannery Row
    ‪15 min walk‬
  • Monterey Bay Aquarium
    ‪3 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • 32 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Portola)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Portola Room Two Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

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About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort connected to the convention centre in Monterey with 2 restaurants
This smoke-free resort features 2 restaurants, a full-service spa and an outdoor pool. Additionally, 2 bars/lounges, a fitness centre and WiFi in public areas are on-site. Housekeeping is available on request.
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the comfortable beds at Portola Hotel & Spa at Monterey Bay. During your stay, you'll be connected to the convention centre and just a quick walk from Fisherman's Wharf. You'll find features such as 2 restaurants, 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests really like the accommodation for the comfy beds, spaciousness and cleanliness
  • Just a 4-minute walk from Fisherman's Wharf and 15 minutes on foot from Cannery Row
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee.

Spa services, a terrace, and a vending machine are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020.

This 4-star Monterey resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Jacks Monterey – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub – This restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Renovated entire property - December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from February 10 2025 to June 30 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 58.18 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults and USD 5 to 10 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self-parking fee: USD 29.04 per night (in/out privileges)
  • Valet parking fee: USD 37.17 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1681 out of 2553 reviews
Rating 8 - Good. 486 out of 2553 reviews
Rating 6 - Okay. 231 out of 2553 reviews
Rating 4 - Poor. 83 out of 2553 reviews
Rating 2 - Terrible. 72 out of 2553 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Stayed 2 nights in Jan 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New favorite place!!!

Everyone was so accommodating to us and some special needs that we had.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very dog friendly. Great location, walkable to wharf, aquarium. Would definitely stay again!
Stayed 2 nights in Feb 2025

10/10 Excellent

MYRAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👌

Very nice place complete with vg resto clean rooms very helpful staff close to downtown. What more can you ask for.
Stayed 1 night in Feb 2025

10/10 Excellent

Paulette, Edwards AFB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Jan 2025

6/10 Okay

Adolfo

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Business Trip

The resort is located in ideal area for you to walk all around downtown and not to far from the beach and the wharf. The front desk staff was excellent, the bartender not to great and was not very nice to our group. Like he was bothered to be working. The other staff where hospitable and nice. The room was nice but on my 3 night stay not once did housekeeping come to my room. The beds were ok but were not very comfortable compared to other resorts that I have stayed there.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brett

Good
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel mid mattress

I loved the building, lobby, decorations, and restaurants. The mattress seemed worn because there were saggy parts where most people sleep. We requested a microwave and it was brought to our room promptly. The carbon monoxide alarm started chirping at 3 AM, and someone came to replace the batteries.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

SUNG WOOK, Corona

Travelled with family, Travelled with pets
Liked: Amenities
It was great experience. Thanks
Stayed 1 night in Jan 2025

10/10 Excellent

Tyler

Stayed 2 nights in Jan 2025

2/10 Terrible

Amor

Travelled with family
Disliked: Staff & service
GLORIA in the front desk was unwelcoming and has an attitude towards us and other guests. She ruined the name Portola Hotel as the face in front. The Valet and doorman were the only ones that made us feel welcomed. We will not return to this hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big, bed was comfortable, quiet, very good complementary coffee in the morning
Stayed 1 night in Feb 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lina

Stayed 1 night in Jan 2025

8/10 Good

Tamara

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Mike

Stayed 1 night in Jan 2025

10/10 Excellent

Valentina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was honestly super convenient! The aquarium was very close & everything was pretty much 5-7 min walk for dinner options!
Stayed 1 night in Jan 2025

10/10 Excellent

Sheila

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have the best room compared to others but we did appreciate the quiet room at night. Also room service would make this place 10x better!
Stayed 2 nights in Jan 2025

10/10 Excellent

Lynesha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Clean rooms with a nice view of the harbor. Also check out Monterey Jacks for dinner!
Stayed 2 nights in Dec 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. In the middle of everything in Monterey
Stayed 1 night in Jan 2025