I am writing to express my profound disappointment regarding the house we rented from you for our Christmas holiday. While there were a few positive aspects such as the breathtaking river view and ample space to accommodate our party of nine, the overall condition of the property fell far below expectations.
Firstly, upon arrival, we were taken aback by the state of both the oven and refrigerator, which were unacceptably dirty. It was evident that proper cleaning and maintenance had been neglected for an extended period.
Additionally, the condition of the floor was highly unsatisfactory. We encountered numerous stains, and due to excessive humidity, some of the floor tiles had become displaced. These issues significantly detracted from our comfort and safety throughout our time at the property.
Furthermore, we were informed, albeit vaguely, about the house having an inclination. However, the actual extent of the slope exceeded our expectations, as it impacted our ability to navigate and fully enjoy the space as intended.
Considering these substantial issues, it is my strong belief that VRBO should not allow the rental of properties in such a condition until necessary repairs and improvements have been completed.
While the impressive river view and spacious accommodation were the only redeeming qualities of the house, they by no means compensated for the overall disappointing experience we encountered.