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Holiday Inn Cuernavaca, an IHG Hotel

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Cuernavaca, an IHG Hotel

Breakfast, lunch, dinner served; garden views
Poolside bar
Front of property
Interior detail
Breakfast, lunch, dinner served; garden views

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available

Explore the area

Map
Blvd. Diaz Ordaz 86 Col. Acapanzingo, Cuernavaca, MOR, 62440
  • Ethnobotanical Garden and Museum of Traditional and Herbal Medicine
    6 min walk
  • Cuauhnahuac Regional Museum
    3 min drive
  • Cuernavaca Golf Club
    4 min drive
  • Cuernavaca, Morelos (CVJ-General Mariano Matamoros)
    22 min drive

Room options

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | Bathroom | Shower, free toiletries, hair dryer, towels

Premium Room, 2 Double Beds

  • 28.0 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • 28.0 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Living area | 32-inch flat-screen TV with cable channels, TV

Premium Room, 1 King Bed

  • 28.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ground Floor

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Ground Floor

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

Standard Room, 1 King Bed, Pool View | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Pool View

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living area | 32-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed with Sofa bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Cuernavaca, an IHG Hotel

Hotel in Cuernavaca with 2 outdoor pools and free valet parking
Along with 2 outdoor pools, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Holiday Inn Cuernavaca, an IHG Hotel offers 120 air-conditioned accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cuernavaca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Cuernavaca, an IHG Hotel. During your stay, you're just a quick walk from Ethnobotanical Garden and Museum of Traditional and Herbal Medicine. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy garden views while dining at Las Cascadas
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and a playground
  • 6 minutes on foot from Ethnobotanical Garden and Museum of Traditional and Herbal Medicine and a 2-minute drive from Juan Soriano Museum
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Holiday Inn Cuernavaca, an IHG Hotel, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 28417 square feet (2640 square metres) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Cuernavaca, an IHG Hotel. Free self parking and valet parking are available.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to noon and at the weekend from 7:00 AM to 1:00 PM.
Las Cascadas – Overlooking the garden, this restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to noon on weekdays and 7:00 AM to 1:00 PM on weekends; MXN 545 for adults and MXN 265 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Cascadas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 28,417 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 5 buildings
  • 6 floors
  • Ballroom
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 982.5 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 570.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 545 for adults and from MXN 265 for children
  • Pet fee: MXN 982.5 per pet, per night
  • Rollaway bed fee: MXN 570.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Cuernavaca
Holiday Inn Hotel Cuernavaca
Holiday Inn Cuernavaca Hotel
Cuernavaca Holiday Inn

Holiday Inn Cuernavaca, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 440 out of 841 reviews" "
Rating 8 - Good. 275 out of 841 reviews" "
Rating 6 - Okay. 72 out of 841 reviews" "
Rating 4 - Poor. 30 out of 841 reviews" "
Rating 2 - Terrible. 24 out of 841 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karla

Stayed 2 nights in Jul 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and cleanliness.
A very American style hotel with equal ammenities. Very clean, excellent maid service, comfy beds and super clean sheets and covers. Food was also good and sevice also. Would highly recommend it!
Stayed 7 nights in Jul 2024

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención y amabilidad, limpio y serviciales
Stayed 1 night in May 2024

8/10 Good

Scott, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and inexpensive- air conditioning is not great . But otherwise nice hotel
Stayed 2 nights in May 2024

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to spend the weekend
Stayed 1 night in Mar 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente! La comida del buffet muy buena y la limpieza de las habitaciones buena!!
Stayed 3 nights in Feb 2024

6/10 Okay

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is decent but restaurant service is super slow and my room’s A/C never got cold (even after hours of being on). Location is good and the staff is friendly, but the rooms are super noisy
Stayed 1 night in Nov 2023

10/10 Excellent

Rocío

Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Todo bien siempre
Stayed 2 nights in Sep 2023

10/10 Excellent

Sergio Antonio

Stayed 1 night in Aug 2023

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
I like it because it has very nice pool the service its excellent and the vegetation is amazing.
Stayed 7 nights in Jun 2023

8/10 Good

María

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and property are great
Stayed 1 night in May 2023

10/10 Excellent

christina, East Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to dining options and also has great buffet on the weekends
Stayed 5 nights in Apr 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 3 nights in Mar 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hotel
One of the worst hotels I've ever stayed in. Would not allow me to have breakfast because I did not have a prepaid voucher, could not charge to room or pay cash. The common areas and the room were not clean.
Stayed 4 nights in Feb 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Friendly staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Juan L

Stayed 1 night in Feb 2023

2/10 Terrible

Diego

Stayed 3 nights in Jan 2023

4/10 Poor

Ines, cuernavaca

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First class hotel name , highway motel service and insistence on cash before stay

10/10 Excellent

Sang C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Joaquin P

Stayed 2 nights in Aug 2022

6/10 Okay

Daniela

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service small rooms but friendly staff
Stayed 4 nights in Jul 2022

10/10 Excellent

Alberto

Stayed 1 night in Jul 2022