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Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

Lobby
Premium bedding, pillow-top beds, in-room safe, blackout curtains
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Couples treatment room(s), body treatments, hot stone massages
Property entrance

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Room service
    Room service
  • Laundry
    Laundry
  • Spa
    Spa
  • Hot tub
    Hot tub

Explore the area

Map
522 Heritage Rd, Southbury, CT, 06488
  • Southbury Clinic
    5 min drive
  • Pilgrim Mall Shopping Center
    7 min drive
  • Glebe House Museum and The Gertrude Jekyll Garden
    9 min drive
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    45 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Wyndham Southbury

Pool
Pet-friendly
Parking included
Free WiFi
4.0 out of 5, Very good, (1005)
The price is CHF 95
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Wyndham Southbury

About this property

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

Suburban hotel with full-service spa and golf course
A full-service spa, a golf course and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection offers 163 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including an outdoor tennis court and a health club. An indoor pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection. During your stay, you'll be within walking distance of Southbury Dog Park. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Drinking options include a poolside bar and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to massages, body treatments or facials at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a golf course, an outdoor tennis court and a gym
  • Just a 3-minute drive from Southbury Dog Park and 5 minutes from Southbury Clinic
  • Cats and dogs welcome for a fee
Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection offers its guests a full-service spa, a golf course, and an outdoor tennis court. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. An indoor pool, a seasonal outdoor pool, and a health club are also featured at the boutique Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection. Free self parking is available.

This Colonial Southbury hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Tavern – This restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 1 to 100 for adults and USD 1 to 100 for children
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • The Tavern

Family friendly

  • Arcade/game room
  • Fenced pool
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vineyard

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (96 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Colonial architecture
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 September to 22 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 55 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 11 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • Health club access
  • In-room coffee
  • In-room safe
  • Newspaper
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 1 to 100 for adults and USD 1 to 100 for children
  • Pet fee: USD 55 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heritage Resort Southbury
Heritage Hotel Southbury
Heritage Southbury
Heritage Hotel BW Premier Collection Southbury
Heritage Hotel BW Premier Collection
Heritage BW Premier Collection Southbury
Heritage BW Premier Collection
Heritage Hotel Golf Spa BW Collection Southbury
Heritage Hotel Golf Spa BW Collection
Heritage Golf Spa BW Collection Southbury
Heritage Golf Spa BW Collection

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1045 reviews" "
Rating 8 - Good. 315 out of 1045 reviews" "
Rating 6 - Okay. 155 out of 1045 reviews" "
Rating 4 - Poor. 65 out of 1045 reviews" "
Rating 2 - Terrible. 29 out of 1045 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

EDDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Caroline

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Getting tired and a little smelly but lovely friendly staff and great food.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Loud banging entire stay, but comfy beds
We booked a King size room and at check in were told that they didn’t have anymore left and Hotels.com doesn’t properly reflect their inventory. There was also an incessant pounding sound during our entire stay that was incredibly annoying and kept us awake at night. Lots of stains on the carpet as well. However, the bed and pillows were incredibly comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Inn is a Unique and Inviting Hotel
The Heritage Hotel is my favorite place to stay in the area - the amenities are top shelf, the service excellent, and the hotel itself is well-decorated, inviting, and comfortable. The work-out facilities are beyond comparison to any other hotel I've stayed at - they include a large weight and fitness room, two pools, indoor and outdoor, sauna, steam room - and the rustic decor adds to the experience. The grounds are also well-cared for and there is a superb cafe within walking distance. This is a place unlike any other hotel experience. It is unique and a rare gem.
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

HEATHER

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Hotel
Our stay at Heritage Hotel went well and was affordable enough. Not the cheapest around, and not the most expensive - budget friendly for the quality. My family and I loved the salt water pool and enjoyed the workout center. Will definitely stay here again.
Stayed 4 nights in Jul 2024

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness
On a few different occasions I waited at the front desk for a long time...one time no one ever showed up. I was waiting for 10 minutes or more. The restaurant has gone down hill. The food was just ok and the seating in there is not very comfortable. I have stayed there numerous times and this time was probably the worst experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jul 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and kept very clean and orderly. Check-in and check-out was a breeze and the room was keeping the sound out from the orher guests nicely. If I had to add one item to the room it would be a docking station to charge a cellphone right next to the bed. Place was nice overall.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really worth staying at if you are in the area!
Not the common destination for a holiday but we were visiting our daughter working in the area. The hotel appears to be busy with seminars during the week and weddings at the weekend so is always busy with people. The staff are really friendly and helpful and the food in the Tavern is truly excellent all round, but the burger's and meatloaf in particular I would suggest. There is a good size gym and pool. The poolbar is open Thur-Sat (I think) and there is a few things to do with kids around the pool. We used it as a base to go around Connecticut and travel to Salem.
Stayed 6 nights in Jul 2024

10/10 Excellent

mortatha

Stayed 1 night in Jun 2024

10/10 Excellent

mortatha

Liked: Cleanliness, staff & service, property conditions & facilities
best
Stayed 1 night in Jun 2024

4/10 Poor

Sal

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
AC was cooling the room, but was not dehumidifing the inside air. Room was OK.
Stayed 1 night in Jul 2024

4/10 Poor

Leo

Disliked: Staff & service, property conditions & facilities
They gave me a room where they knew the air conditioning did not work. I complained; the man promised to send an engineer to fix it. No one ever came.
Stayed 1 night in Jul 2024

6/10 Okay

Julia

Travelled with group
Liked: Property conditions & facilities, room comfort
Heritage Hotel Southbury
My friend and I wanted to be next to each other and they were able to accommodate us. Customer service was good, no complains there. The rooms are small, including the beds. The rooms were in the area I guess where the room service is and the electrical room as well and early in the morning there was constant noises. I notice there was dust behind the dresser where the tv stands. I had a problem with one of the lights in the room which they send someone to fix it in a short period of time. Water pressure in the bathroom was good. The hotel is big. Pool only open until 8pm, the bar by the pool only opens until 5-6pm. The hotel also has an indoor pool and hot tub but we didn’t get to use. Overall the place was good and the guess as well as the staff were friendly.
Stayed 2 nights in Jul 2024

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was rude and not accommodating at all.
Stayed 2 nights in Jul 2024

6/10 Okay

Michele

Liked: Cleanliness, property conditions & facilities, room comfort
It Was Okay!
The room was very nice, It was clean and attractive. The bed was comfortable. The bathroom was roomy. They supplied hand body lotion, shampoo, and conditioner. However, there was just one bar of soap to share at the sink and in the tub areas. Upon entering the hotel at check in, the attendant was not unpleasant, but not very welcoming either. He did not inform me of the $50.00 fee they place on your bill for incidentals, I found that out at check out. The young woman at checkout informed me of that and reassured me that the fee that was placed on my credit card would be removed in a few days. She was very pleasant and helpful. I was disappointed in the breakfast offering. As in most places, it was a buffet, but this place charges $16.00 + for it. That is fine, but in better upscale hotels, they have a restaurant area that offers a menu and table service. So, we left without breakfast! All in all, the hotel was nice, but somewhat disappointing.
Stayed 1 night in Jul 2024

10/10 Excellent

Timothy J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a great place for our family
Stayed 1 night in May 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024