When we arrived the thermostat was broken, the house was freezing, and it took a full hour of multiple calls, emails and voicemails to all listed property management numbers AND main VRBO before I got a call back saying someone would come over to try to repair the heat. Someone finally came over three hours later, and my husband actually ended up fixing the thermostat. The house owner was very nice when she finally called me, and was very apologetic, but the local managers were pretty unresponsive. The house has an amazing view and is in a great spot, but there are repair issues everywhere -- the fireplace doesn't work, one of the stove burners doesn't work, the lights outside by the hot tub don't work, multiple lamps in rooms don't work, the hot tub jets don't work, the pool queues are all missing tips, and on, and on.