6/10 Satisfaisant
Rafik Muti, FREMONT
Voyage en famille
23 déc. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
The resort was nice. The problem was the condo was owned by someone else who had their own housekeeping. We were misled when it came to housekeeping. We only recived extra towels when it came to having to complain to the property manager. They only provided one set. Not evough for showering and the beach for the week. Orbitz makes it sound like housekeeping and towels will be provideded daily. The front desk would not provide extra towels or anything extra. When asked for some garbage bags from the front desk they only gave one small one and wouldnt give more because of what room we were stayed in. We had to buy our own towels for the whole week along with toilet paper because the one they provided was thin and rough. The floors did not feel clean upon arriving and there was hair on the king bed sheets. There was a full kitchen set and fridge you are able to use. They dont do housekeeping throughout the week. Only when you leave. The night before we left we received a text saying we need to be out the room before midnight even though we had agreed upon checkout was 12pm the following day. Then they said yes 10 am we have to be out when we responded saying that was not on our contract and we agreed 12pm. They responded okay and then the next morning we had cleaners knocking on our door close to 10 am. Then again at 10 30 while we were still in the room. Beside that it was a minute walk from the pools and and gorgeous beach which made it worth it.
Rafik Muti
Séjour de 6 nuits en décembre 2024
