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Serena Palace Hotel

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Palace Hotel

Exterior
In-room safe, individually furnished, desk, blackout curtains
Bathtub, towels
Fitness facility
In-room safe, individually furnished, desk, blackout curtains

Reviews

4.0 out of 10

Popular amenities

  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Spa
    Spa
  • Gym
    Gym
  • Parking available
    Parking available
  • Laundry
    Laundry

Explore the area

Map
Boulevard de la Republique, Douala, 4330
  • Eko Market
    16 min walk
  • La Nouvelle Liberte
    19 min walk
  • Cathedral of Saints Peter and Paul
    2 min drive
  • Douala (DLA-Douala Intl.)
    34 min drive

Room options

Suite

  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Senior Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

ONOMO Hotel Douala

Pool
Free airport shuttle
Pet-friendly
Parking included
4.4 out of 5, Excellent, (108)
The price is CHF 105
for 1 night
includes taxes & fees
8 Dec - 9 Dec
ONOMO Hotel Douala

About this property

Serena Palace Hotel

Beaux Arts hotel connected to the convention centre in Akwa II with free parking
A restaurant, a health club and a bar/lounge are available at this hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site.
Serena Palace Hotel offers 73 accommodations with a safe and blackout curtains. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include a bath.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
With your stay at Serena Palace Hotel, you'll be connected to the convention centre and within walking distance of Eko Market. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Just a 2-minute drive from La Nouvelle Liberte and a few minutes from Eko Market
  • Free airport shuttle service
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A roundtrip airport shuttle is free (available 24 hours). A health club, spa services, and a terrace are also featured at the business-friendly Serena Palace Hotel. The hotel can provide wedding services and tour/ticket assistance. Self parking is free. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Douala hotel.

For a fee, guests can enjoy a buffet breakfast daily from 5:30 AM to 9 AM.
Serena Palace Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking; reservations required
  • 24-hour free return airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 5:30 AM to 9 AM for a fee: USD 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Beaux Arts architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serena Palace Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.88 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 14 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Serena Palace Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Serena Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 2 out of 4 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience for the second time in a role
This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings

8/10 Good

Chris, Godmanchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Douala
It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not recommended
Not a nice hotel at all, very noisy room with a hard bed.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
High price, poor quality
Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.