2/10 Horrible
Jane W., New Salem, MA
5 oct. 2024
Les points faibles : Propreté
Shamefully disappointing!
It was painful to see how much the house had deteriorated since we rented it last year. Despite offering detailed, photo-supported feedback on safety concerns, nothing was addressed. The condition this year showed severe neglect—furniture was dirty, ripped, and broken; rugs were stained and hazardous; and most of the lights didn’t work. Over 80% of the house was dark, including the kitchen and dining room, where we had to use a bedside lamp after dark. Bathrooms were outdated, and many appliances were broken. Porch furniture was also damaged or unusable. If you care about security or privacy, there is none. The curtains, as they are, falling down and most of the shades or rods are broken. The listed amenities included a fireplace and private beach access, but the fireplace was inoperable, and no effort had been made to create a usable beach. It's sad to see such a beautiful property in ruins. When we arrived, we couldn’t access the guest house with two of the bedrooms are. My brother had to sleep on a dirty couch until the Vacasa rep came the next day to open it. I spent much of my vacation dealing with the local Vacasa team. Despite the issues, the only compensation offered for our $11,000 rental was $200. They said that since we had rented it before, we should have known what to expect. This makes NO sense to me and I will certainly be looking elsewhere to book my next vacation.
Jane W.
Séjour de 8 nuits en septembre 2024