2/10 Horrible
Steve F.
4 févr. 2025
Les points faibles : Propreté
Very disappointing
With a “Red Weather” warning in place we were not able to travel to this accommodation, so this review isn’t about the accommodation, it’s more about the booking and cancellation.We contacting the management company the day of Storm Éowyn (our check in date) to explain that based on police advice we could not drive/fly to the accommodation, they refused to look at any alternatives and simply told us it was our problem! So they took our money and left us high and dry with no consideration or thought of how they could help us. Based on a non essential travel ban across Scotland, we wonder how they got to the property to prepare it for our arrival. The only thing they offered was for us to book again with them and get 20% off.Buyer beware with this property.Maybe a T&C review is needed in extenuating circumstances when guests can’t travel?
Steve F.
Séjour de 2 nuits en janvier 2025