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Joinn Houtel Guatape

3.0 star property

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Classic Cabin, 2 Bedrooms, Hot Tub, Lake View | Living area | Flat-screen TV
Classic Cabin, 1 Bedroom, Hot Tub | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated
Surfing/boogie boarding
Interior
Dock

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking included
  • Pet-friendly
  • Housekeeping

Explore the area

Map
kilometro 5 Vereda La Cristalina, El Peñol, Antioquia, 053857
  • Old Peñol Replica
    ‪4 min drive‬
  • Piedra del Marial
    ‪12 min drive‬
  • Rock of Guatapé
    ‪14 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪104 min drive‬

Room options

View all photos for Classic Cabin, 2 Bedrooms, Hot Tub, Lake View

Classic Cabin, 2 Bedrooms, Hot Tub, Lake View | View from room

Classic Cabin, 2 Bedrooms, Hot Tub, Lake View

  • 100 sq m
  • Lake view
  • Sleeps 7
  • 1 King Bed, 1 Single Bed and 2 Queen Beds

View all photos for Premium Cabin, 2 Bedrooms, Jetted Tub, Lake View

View from room

Premium Cabin, 2 Bedrooms, Jetted Tub, Lake View

  • 100 sq m
  • Lake view
  • Sleeps 7
  • 1 King Bed, 1 Single Bed and 2 Double Beds

View all photos for Classic Cabin, 1 Bedroom, Hot Tub

Classic Cabin, 1 Bedroom, Hot Tub | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Classic Cabin, 1 Bedroom, Hot Tub

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About this property

Joinn Houtel Guatape

Lakefront hotel with 24-hour front desk and restaurant
Guests at this beach hotel will appreciate convenient on-site amenities such as a playground and a picnic area.
Joinn Houtel Guatape offers 19 accommodations, which are accessible via exterior corridors and feature minibars and free toiletries. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate dining areas and includes desks and dining tables. Flat-screen televisions come with cable channels.

Bathrooms include a shower. This El Peñol hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Joinn Houtel Guatape, you're just a quick walk from Peñol-Guatapé Reservoir. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include a terrace
  • On-site recreation includes kayaking, a playground and hiking/biking trails
  • 7 minutes on foot from Peñol-Guatapé Reservoir and a 4-minute drive from Old Peñol Replica
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Joinn Houtel Guatape also features a terrace and a picnic area. Free self parking is available.

This 3-star El Peñol hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.
Joinn Houtel Guatape has a restaurant on site.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: COP 30,000 for adults and COP 30,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Boat and paddles
  • Boat tours
  • Hiking/biking trails
  • Kayaking
  • Playground

Family friendly

  • Dining table
  • Playground
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Dock
  • In the mountains
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Dining table
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: COP 300000 per stay
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
  • A damage deposit of COP 300000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately COP 30000 for adults and from COP 30000 for children
  • Pet fee: COP 50000 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Joinn Hotel Guatape El Penol
Joinn Guatape El Penol
Joinn Guatape
Joinn Hotel Guatape
Joinn Houtel Guatape Hotel
Joinn Houtel Guatape El Peñol
Joinn Houtel Guatape Hotel El Peñol

Joinn Houtel Guatape Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 15 reviews
Rating 8 - Good. 5 out of 15 reviews
Rating 6 - Okay. 3 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

Cedric

Liked: Cleanliness, staff & service
Disliked: Amenities
Let me start by saying that the staff was extremely nice and helpful. Unfortunately this hotel itself is really not worth it's price. The rooms are so so so badly sound-proofed (I could see the outside of my room from the door frame), I could hear any little noise next door and the balcony is not fully separated from the other ones.... There is no free water in the room and you cannot drink the tap water. They charge you for literally everything. A room service is 10,000COP which is non-sense when you pay 800,000COP a night minimum. Early check-in is 90,000COP per hour even tho the room is available... ridiculous. They have a restaurant on the premises but it's really not good, specially for the price. Very limited selection. I do not recommend.
Stayed 2 nights in Nov 2023

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the nature at the lake and safe and quiet.
Stayed 3 nights in Aug 2023

8/10 Good

Marcela

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
It was a wonderful experience. I suggest to work in a little bit of room maintenance e.g a bad smell in one bathroom
Stayed 2 nights in Jul 2023

8/10 Good

Lizzette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice only you can hear noise from other room.
Stayed 4 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
I'm struggling with this place a bit. The receptionist was really rude to us from when we arrived and this kind of left me with a bad taste in my mouth. It was a treat for my partner and I.. I'd spent a bunch of money on hotels.com and this was a basically free night. Should i be treated badly because of that? The bathroom in the cabin was run down. Rusty and peeling. I was using a rewards nights voucher and can also assume this is the reason that they gave us a crappy room? although i did pay the difference. she was really weird about our tourist extension visas and then at the end charged us a surplus on our room, because we had been staying in colombia with a tourist visa extension? If this is correct, i would of been happy to pay it, but i can't find this information online anywhere. We bought dinner, drinks and other things. We were polite guests who are learning Spanish.. i really can't think of any other reason why we'd deserve to be treated how we were. It's a massive shame because it is a cool place except for the run down bathroom. I'm coming back to Guatape with my family in 2 months and i will be booking in a different hotel. We felt really unwelcome.
Stayed 1 night in Apr 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to disconnect and relax. Beautiful scenery and amenities to experience Guatape.
Stayed 2 nights in Apr 2023

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful retreat

Great place for a weekend or anytime escape.
Stayed 1 night in Apr 2023

10/10 Excellent

Sebastian, Medellin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Problem solved WAY BETTER than expected!

We had a problem with the check in, but the owners ended up solving it and giving us a better solution. The hotel was beautiful, friendly staff, nice and clean. Super recommended!
Stayed 1 night in Jul 2018

6/10 Okay

Carlos leonardo

Stayed 2 nights in Oct 2023

8/10 Good

Federico

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No me gustó que ahora cobren x llevar bote.

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018