Upon arrival at this property we were greeted with a most awful odor, both inside and outside the house. We contacted the support number and were told someone would come out, but the odor was probably a residual gas odor from the filling of the tanks and we were not in any danger. About an hour later someone came out, during which time we were not able to use the stove, firstly because there was no gas and secondly because there was no tea kettle. Neither could we use the gas grill because that canister was empty. As it turns out, the smell was not residual from filling the tanks, but the tanks were completely empty and apparently emit an odor when this happens. The agent said he would try to get the gas tanks filled and there should be a tea kettle. There wasn't, so he said he would have on delivered to us. He also said he would have the trash bins emptied, which were full to overflowing when we arrived and he did replace the BBQ canister. Three hours later the gas tanks were filled, and the agent said the trash bins would be emptied the next day and a tea kettle delivered, but they were not. When we returned from a day at Acadia the trash was still brimming over and no tea kettle had arrived so we called the agent again and after a couple of hours the trash was picked up and a tea kettle arrived. When the cleaning agency sent an email to rate their services I replied that it was most unsatisfactory: Did they not notice the odor at the house (it was overpoweringly noticeable); did they not see the ants crawling over the steps inside the house, the cobwebs, dirt wood chips and strings from firewood bundles on both front porches, the microwave was dirty and smelly, the dishwasher had not been emptied, the plates in the cupboard were dripping wet, a wet mat was stuffed under the sink; one of the armchairs was broken so that you sat in it crookedly and there were crayon marks on the chair with the crayon still lying on the floor beside the chair! Cobwebs and dirt hung in the corners of the entrance room, the kitchen floor needed cleaning, there were staples in one of the rugs, and candy wrappers on the floor of one of the bedrooms, some upstairs trash cans had not been emptied. It would appear that this cleaning company did little other than make the beds and hang clean towels, which is a shame because this is a nice house. I am requesting a refund and compensation for the inconvenience and disappointment we experienced .