6/10 Satisfaisant
Stephania W.
31 déc. 2024
Poor communications and respose time from management and owner
When requested to check in early it was granted but the access code did not work. When contacting the management and owner no one responded until normal check in time. So we were outside for 2 hours. The code that was initially given was wrong and had to be changed. The house had an oder that we cleaned. We extended the stay and the new code would not work. We contacted management and the owner and no one responeded for 3 hours leaving us locked out the entire time. They need to find a way to respond to the needs of the renter in a timely manner. Large ant beds are all over the yard. My granddaughter almost fell in one of them. Larger than normal ant beds. They also dont stock anything much in this house. It would be good to have more tissue, paper towels, soap, clening supplies, etc....? Not required but if you want to compete with other VRBO you need to step up your game. Poor support for the renter is the largest complaint.
Stephania W.
Séjour de 5 nuits en décembre 2024