8/10 Bien
Will
10 sept. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked two nights at an exceptional price (so that may affect our opinion). Reception was professional and polite. At the entry there was usually free water and occasionally pieces of fruit or sweets. The room was light and airy with a fairly comfortable bed. Sound proofing was good and the light blocking curtains were mostly effective. There was a desk, with a worn out chair, so working from the room is possible, though perhaps not the most comfortable. Cleanliness was fine though when we moved the floor lamp there was a lot of dust and dirt underneath, and there was also dust in top of the lamp and in other parts of the room. Our room came with a kettle, tea, coffee, glasses and a small fridge. The shower was good with a range of soap, conditioner and shampoo but the silicon sealant was worn out, which meant that water would flood onto the floor. During our stay there was a fire alarm early Sunday morning and following the incident no information was given to guests as to why this happened - some proactive communications would have been appreciated. Generally the hotel was clean and comfortable though there were signs of wear and tear that detracted from this. The hotel is well located, close to a transport hub and within the town centre. We were happy with our two night stay and were we to stay in Essen again would reconsider staying here, assuming a similar price point.
Will
Séjour de 2 nuits en septembre 2024
