Please see the below email thread with PMI:
From: Dave Cresswell
Date: Thu, Aug 3, 2023 at 10:16 PM
Subject: Re: Fall River Escape stay 7/30-8/4
To: PMI Travel
Thanks for your response. My wife did inform me that she found additional towels. My regrets for reporting incorrectly. Regarding the requested blankets, there were only a set of queen sheets but no blankets in the unit nor inside, behind, under, nor on top of the sofa.
Your staff person was responsive to my call Sunday night but gave me no options other than to use the public restrooms in town. I understand that people make mistakes and miss things. Mistakes are always more visible in hindsight and changes in procedure may prevent future reoccurrences.
But there was no reach out to me the rest of the week by phone call after the text response Monday morning. It's also not very good customer service as a property manager to minimize these failures by pointing out past positive feedback. That doesn't help me.
On Thu, Aug 3, 2023, 7:51 PM PMI Travel wrote:
Hi Dave,
Thank you for your feedback. I first want to apologize for some of these unfortunate events that transpired during your stay. This is not a reflection of our company or our homes as is shown in multiple positive reviews of ours.
To address the location, we will gladly take this feedback and try to improve this portion. Adding the complex name