Room was lacking. No soap provided, unclean, dirty shower. Had to clean it myself. Could not check in at 3, they had no rooms available though the place was empty.
Literal freezing temperatures inside and outside. Several rooms, including mine, did not have heat. I was not offered a room transfer. Front desk in the morning was rude and apathetic about my greivence.
Before I checked in, I was proactively warned about a lack of hot water and heat. Luckily, that was fixed by evening. Room was ok overall. In the early morning, staff barged into my room without knocking, and asked why I was in my room: I said itâs my assigned room, to which they unprofessionally used expletives while I was on a Zoom call. Odd start to the day!