Literal freezing temperatures inside and outside. Several rooms, including mine, did not have heat. I was not offered a room transfer. Front desk in the morning was rude and apathetic about my greivence.
Before I checked in, I was proactively warned about a lack of hot water and heat. Luckily, that was fixed by evening. Room was ok overall. In the early morning, staff barged into my room without knocking, and asked why I was in my room: I said itâs my assigned room, to which they unprofessionally used expletives while I was on a Zoom call. Odd start to the day!
Room was clean but smelled of cat pee and liter, the room next door had a cat i noticed cause it was in the window. Fridge was cold when we entered room and put food and drink in it. Woke to our food going bad and our drinks dripping from im assuming the fridge being warm.
I booked a double room with two beds, a fridge and microwave. We get there and they tell us they no longer have one available. They give us a single bed with fridge and microwave but we get to the room and the microwave doesnt work. We ask them to switch it out, they claim they couldnt. Never once in the 4 day stay did house keeping come. I would personally never stay at this location again.
They have a ton of homeless people just hanging around. Feels very unsafe as well.
Rooms recently remodeled and very clean! Staff extremely helpful and pleasant!!
Exterior and location of hotel is not great. Seedy area. Sketchy people everywhere.