I was a little surprised when I wasn't being charged by Vrbo, however it does say if you delve deep enough Vrbo has the right to share your info with third party companies. Most communications with the third party rental company were beyond pleasant. They where super responsive and informative. Until a portion of the area we rented had other occupants. Then they changed their tune to blame the owners. Regardless of who didn't communicate with who, us the renters, suffered. The rental company did give us a small refund, but died on the hill it wasn't their 'fault', rather than acknowledge the renters (us) didn't get the experience they were expecting.