2/10 Horrible
James
25 août 2024
Les points faibles : Personnel et service et équipements
Price on Hotels.com was $289. So far they have charged me $351. When I checked out at 10a I complained and they said they had to add taxes and fees. The rest, they said, was for any contingencies. I asked for a refund to give me the agreed upon price and to say that we had not charged anything to our room. They said they would refund a contingency fee but refused to do it at the desk. The clerk said: "All hotels do this."
I have received an e-mail pdf saying that my stay cost $320.79. An additional $14.45 and 17.34 was charged in taxes. It's 5:30p Monday. I checked out Sunday and I am at home. I looked at my pending credit card transactions and $351 charge is still there!
Please refund the additional $351 less $320.79 equals $30.21.
All hotels do not do this bait and switch.
The breakfast was powdered eggs, no bananas, little cereal, water instead of orange juice. No place to sit.
The thermostat did not work.
The furniture was worn 1960s, 2 rooms dark and musty. I was not able to open the windows.
This hotel is pathetic.
James
Séjour de 1 nuit en août 2024