6/10 Satisfaisant
Kristen I.
27 juin 2025
House is nice, Property Management is TERRIBLE
First the good: great location, house was clean, linens/bedding provided, easy check in. A little rundown, but it's pet-friendly so hey that's ok.Now the bad: We arrived to find the master bed completely broken, with the frame literally cracked in half and sagging to the floor. The middle of the mattress was 12" lower than the ends, no joke. Took pics and messaged the property manager - Vacasa. Long story short, got the run around alllllll day - "we're working on it". Had to drag the mattress onto the floor to sleep. Still no response in the morning, had to get Vrbo involved. That expedited things and a repairman showed up late morning. Nice guy, but didn't know how to fix a bed. Husband had to help. After an hour the bed is fixed, all good. Vrbo asked for a one-night refund on our behalf for the inconvenience. Still haven't heard anything from Vacasa about that, I'm not optimistic they will follow through.I understand that things break. But whoever cleaned the house prior to our stay made up a clearly broken bed and didn't say anything, I'm guessing hoping we wouldn't notice or care.Overall we had a good stay and don't mind a little DIY sometimes. But for the price I would have expected better service.

Kristen I.
Séjour de 3 nuits en juin 2025