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Hotel Santa Maria Novella

4.0 star property
VIP Access

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Photo gallery for Hotel Santa Maria Novella

Exterior
Family Condo, 3 Bedrooms, City View, Annex Building | Premium bedding, minibar, in-room safe, desk
Family Condo, 3 Bedrooms, City View, Annex Building | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking available
  • Pet-friendly

Explore the area

Map
Piazza Santa Maria Novella 1, Florence, FI, 50123
  • Piazza di Santa Maria Novella
    ‪3 min walk‬
  • Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Uffizi Gallery
    ‪12 min walk‬
  • Florence (FLR-Peretola)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, View

View from room

Superior Room, View

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (3 people)

Premium bedding, minibar, in-room safe, desk

Suite (3 people)

  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite (3 people)

Premium bedding, minibar, in-room safe, desk

Junior Suite (3 people)

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Condo, 3 Bedrooms, City View, Annex Building

Family Condo, 3 Bedrooms, City View, Annex Building | Premium bedding, minibar, in-room safe, desk

Family Condo, 3 Bedrooms, City View, Annex Building

  • City view
  • 103 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for Superior Triple Room

Premium bedding, minibar, in-room safe, desk

Superior Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, City View

Premium bedding, minibar, in-room safe, desk

Suite, City View

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, City View

Premium bedding, minibar, in-room safe, desk

Superior Triple Room, City View

  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • 34.0 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Single Room

Single Room | Premium bedding, minibar, in-room safe, desk

Single Room

  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Hotel Santa Maria Novella

Hotel with a full-service spa, steps from Historic Centre of Florence
A full-service spa, a health club and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site.
Hotel Santa Maria Novella offers 71 accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

This Florence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Santa Maria Novella Spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us that they can't get enough of the free breakfast at Hotel Santa Maria Novella. During your stay, you're just a quick walk from Historic Centre of Florence. You'll find features such as free WiFi in public areas, plus a full-service spa and a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Treat yourself to massages at Santa Maria Novella Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Historic Centre of Florence and Basilica of Santa Maria Novella
  • Cats and dogs welcome free of charge
Hotel Santa Maria Novella offers its guests a full-service spa and a health club. Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Hotel Santa Maria Novella. For a fee, parking is available.

This 4-star Florence hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
On-site venue – This rooftop bar only serves light fare.
Room service (during limited hours) is available.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 35 per night)

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A16HEG2O5Z

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Maria Novella
Santa Maria Novella Hotel
Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel
Hotel Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel Florence

Hotel Santa Maria Novella Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 831 out of 1011 reviews
Rating 8 - Good. 126 out of 1011 reviews
Rating 6 - Okay. 31 out of 1011 reviews
Rating 4 - Poor. 15 out of 1011 reviews
Rating 2 - Terrible. 8 out of 1011 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's great to be remembered

Greeted by an incredible, professional and friendly team, who remembered us from the last time we stayed at Hotel Santa Maria Novella (coming in from a long train ride, this moment brightened our day). Our room has a beautiful view of Santa Maria Novella and the square, full of great restaurant options, shops and sites (all in walking distance). The room itself is spacious, impeccable decor, comfortable and filled with all of the amenities. I might have a hard time leaving, this is such a great hotel filled with such wonderful people
Stayed 1 night in Feb 2025

10/10 Excellent

Stef

Stayed 4 nights in Feb 2025

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice hotel, great location, parking is terrible. Plan to walk a mile if you have a car.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Stayed 2 nights in Feb 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfection!!

Hotel Santa Maria Novella is a charming boutique hotel. If you’re looking for beautiful details in every room, you’re in the right place. The hotel is gorgeous and the details are stunning. There’s a good view of the piazza, overlooking the chapel. Perfect location to walk anywhere you need to go in Florence. The service was amazing, and even reserved a nice restaurant for us. The complimentary breakfast is like no other. Overall amazing stay, highly recommend.
View from our room
Front view
Sitting area in hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Arturo, Garden Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, very helpful !! Great location.
Stayed 4 nights in Feb 2025

10/10 Excellent

Zhi Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Jan 2025

6/10 Okay

df

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel and I highly recommend staying there. The staff was excellent and very helpful. Very close to the main train depot, within walking distance to the Accademia Gallery, many great restaurants nearby. The charm and decor of this place is remarkable. Breakfast was also very good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine boutique hotel in Florence.

This is surely among the finest boutique hotels in Florence... wonderful location, immaculate building rich in white marble and fine woods, and most important warm, sincere, professional hospitality by the entire staff. The price was surprisingly modest all considered (we visited in mid-winter). Hint... if you have trouble sleeping, chose a room off the SM Novella square.
Stayed 2 nights in Jan 2025

10/10 Excellent

Angelica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel! We will always recommend this place to our families and friends; every time we stay in Florence this is our spot! You get amazing breakfast, kind and tentative housekeeping, and kind service from all staff. Water is included in your stay as well as a bottle of wine. The location is great. We are amazed with this hotel and we cannot wait for our next stay!
Stayed 6 nights in Jan 2025

10/10 Excellent

Heather

Stayed 1 night in Jan 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely location, traditional hotel

Great location on Piazza Santa Maria Novella (and close to train station). Lovely hotel with friendly, helpful staff. Great breakfast. My large room had a view into piazza/church, which was lovely, but there was lots of loud noise and music from bars below which I didn’t enjoy. Marble-tiled bathroom was spacious, but shower over bath with flimsy shower curtain wasn’t pleasant.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very accommodating. The bed was comfortable and the service was great. Very close the train station, about a 5 minute walk. Great local restaurants within walking distance. Also great location for visiting the historical sites.
Stayed 4 nights in Dec 2024

10/10 Excellent

Alberto, Maumelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a hotel at par with the exquisite Tuscan hospitality culture. Staff has been extremely welcoming and supportive, lovely room, perfect location for our needs
Stayed 2 nights in Jan 2025

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent! The breakfast every day was incredible. We also loved the reading room and terrace. The staff were always friendly and the hotel was always clean and welcoming after a day out and about. There are many restaurants in the area that were wonderful too!
Stayed 4 nights in Jan 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s always a pleasure to stay at this hotel. It is just a short walk from the train station and close to most attractions in Florence. The welcome is warm, efficient, and helpful. The room is lovely, comfortable, and quiet.
Stayed 2 nights in Jan 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is in an excellent location and the staff were great on attention and making ourself fell at home
Stayed 3 nights in Jan 2025

8/10 Good

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Stay at Hotel Santa Maria Novella

I recently had the pleasure of staying at this hotel for a few days, and I must say it was an outstanding experience. From the moment I arrived, the staff was incredibly welcoming and attentive, ensuring that every aspect of my stay was perfect The room was immaculate, spacious, and providing a comfortable and relaxing environment. The amenities offered were top-notch, and the attention to detail was evident throughout the hotel Dining at the hotel's restaurant was a delight, offering delicious breakfast and well-prepared dishes. Overall, my stay at this hotel exceeded my expectations in every way.
Stayed 4 nights in Dec 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
veey professional
Stayed 2 nights in Jan 2025

10/10 Excellent

Damilya

Stayed 2 nights in Nov 2024