This is a new hotel just outside the city center. We did not have a hot water for the last two days of our stay, the explanation was because it’s a new hotel there often problems. If you’re going to open a new hotel, you better be sure to make sure everything works. we end up paying the same price whether it is working or not, which is an explanation I should’ve given, maybe we should’ve gotten a discount. There was no creamer in the “galleys” And I was told that you could not find creamer anywhere in Italy. What a joke, every hotel that we have stayed in has creamer. Everyone was very nice, but that doesn’t excuse the poor experience overall. This is one of those fancy hotels with crap amenities. Spend your money elsewhere.