We’re from the UK and the previous week stayed in Orlando in a beautiful property without any issues.
This canal side property’s location and initial thoughts were amazing, however due to the previous guests leaving the place in an appalling state things quickly went bad,at the rear the furniture and toys were left strewn all over, walls on the property were fire damaged and black from a grill/bbq near used near to wall (grill had since been removed) on the inside the kitchen sink was blocked, which also made the dishwasher out of use,glasses and other utensils were gone,other small issues were also apparent.
The management company were contacted and the manager dropped by with replacement glasses etc however claimed she could not speak any English(??)
We liaised via mail to mgmt co who said the blocked sink would be repaired,it took 2 days and 3 visits from employees and plumber to repair,we had to be at in the property to allow access.
The dishwasher took 5 days.
I finally talked to another manager on the phone to discuss our predicament, I fully understand and appreciate that the company were not to blame for the issue, it was simply the previous guests however we were also not responsible and we had to initiate the repairs,no communication was made to us at any point,the mgmt co ideally should have informed us of the problem with plans in place to resolve.That would have been reasonable. We were compensated for 2 days.
If repainted great place to stay now all ok