2/10 Horrible
Danielle
25 août 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely the worst experience I have ever had at any rental hands down. Walked in the lobby and the front desk lady stared me up and down and said nothing. I stood in silence with her and eventually handed her my ID. She did not like that, and had me tell her my first and last name before finally taking my ID. Staff was sighing deliberately loud at every single thing she had to do for the check in process. Stared me down and laughed at me while I was trying to sign my documents, and I told her it was making me uncomfortable she yelled at me “WHY? Why does it make you uncomfortable?” She was also on the phone speaking Patois (I am of Jamaican descent and understood) about me directly in front of me. I told her I could understand her and she said “duh it’s not like I’m speaking Spanish!”. I left the lobby basically in tears. I had to come back for coins for the coin laundry on-site and she sighed and huffed and puffed about this as well, but her child came around the corner and looked at me and said “b*tch b*tch b*tch” and laughed. The staff member looked alarmed because the child had picked up on what their mother said about a guest. They put me in a smoking room when I booked nonsmoking, then moved me to another room that smelled only slightly less like smoke. On-site manager Shauna couldn’t care less when I let her know what happened the night prior. This was an overall horrific experience and ruined my trip to town.
Danielle
Séjour de 1 nuit en août 2024