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Hotel New Otani Hakata

4.0 star property
VIP Access

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Photo gallery for Hotel New Otani Hakata

Exterior
Property entrance
Lobby
Property entrance
Indoor wedding

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • Air conditioning

Explore the area

Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004
  • Fukuoka (FUK)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Moderate Double Room Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room, Non Smoking

  • 79 sq m
  • Sleeps 8
  • 4 Single Futons

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Twin with Extra Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin with Extra Bed, Non Smoking

  • 26 sq m
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Double Room, Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Connecting Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room Non Smoking - Breakfast Included

  • 60 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Executive Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Twin Room Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Smoking - Breakfast included

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Non Smoking

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Twin Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Non Smoking

  • 26.0 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Corner Suite Double Room

Corner Suite Double Room | In-room safe, desk, iron/ironing board, free WiFi

Corner Suite Double Room

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room Non Smoking - Breakfast Included

  • 79 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Moderate Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin (Breakfast) Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Triple Use (Breakfast) Non Smoking

  • 26 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Connecting Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room, Non Smoking

  • 60 sq m
  • Sleeps 8
  • 4 Single Beds

View all photos for Moderate Twin (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking

  • 53 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • 53.0 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Twin Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Run of House

In-room safe, desk, iron/ironing board, free WiFi

Run of House

  • 26 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Moderate Twin Room - Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Moderate Twin Room - Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Connecting Room

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room

  • Sleeps 4
  • 4 Single Beds

View all photos for Executive Twin Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room - Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room - Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room-Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room-Non-Smoking

  • Sleeps 2
  • 1 Single Bed

View all photos for Japanese Style Room

In-room safe, desk, iron/ironing board, free WiFi

Japanese Style Room

  • Sleeps 4
  • 4 Single Futons

View all photos for Moderate Twin Room - Non-Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Moderate Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Single Room - Non-Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Moderate Single Room - Non-Smoking

  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room - Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room-Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Triple Room-Non-Smoking

  • Sleeps 3
  • 1 Single Sofa Bed OR 2 Single Beds

View all photos for Moderate Single Room - Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Moderate Single Room - Smoking

  • Sleeps 1
  • 1 Single Bed

View all photos for Moderate Double Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner Double Suite

In-room safe, desk, iron/ironing board, free WiFi

Corner Double Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Run Of House

In-room safe, desk, iron/ironing board, free WiFi

Run Of House

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

THE BASICS FUKUOKA

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1499)
The price is CHF 142
for 1 room
includes taxes & fees
11 Apr - 12 Apr
THE BASICS FUKUOKA

About this property

Hotel New Otani Hakata

Hotel with a 24-hour front desk, a short walk to Tenjin Underground Mall
A bar/lounge, a coffee shop/cafe and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Hotel New Otani Hakata offers 372 accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the great public transport around Hotel New Otani Hakata. During your stay, you're just a quick walk from Tenjin Underground Mall. Free WiFi in public areas, a bar and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Sembazuru
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the helpful staff and the proximity to public transport
  • 8 minutes by foot from Tenjin Underground Mall and a 1-minute drive from Canal City Hakata
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel New Otani Hakata also features multilingual staff, concierge services, and dry cleaning/laundry services. Parking is available for a fee.

Smoking is allowed in designated areas at this Fukuoka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Sembazuru – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Green house – This restaurant specialises in Eastern European cuisine and serves breakfast, lunch and dinner. Open daily.
The Castillian Room – This restaurant specialises in Eastern European cuisine and serves lunch and dinner. Open daily.
Taikanen – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 2,000 for children
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3500 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children 4-12 years old for breakfast.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Hotel New Otani Hakata Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 669 out of 1060 reviews
Rating 8 - Good. 292 out of 1060 reviews
Rating 6 - Okay. 75 out of 1060 reviews
Rating 4 - Poor. 19 out of 1060 reviews
Rating 2 - Terrible. 5 out of 1060 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel for service and friendly/helpful staff. The Japanese breakfast is a must ;-)
Stayed 3 nights in Dec 2024

10/10 Excellent

RYOKO

Stayed 7 nights in Nov 2024

10/10 Excellent

Lovelyn Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Masashi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good service. Watanabe station just at the doorstep and lots of konbinis nearby. The hotel is showing its age, and the in-room wi-fi is practically non-existent.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sumin

Stayed 2 nights in Dec 2024

10/10 Excellent

Tomiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and helpful. I’d stay again.
Stayed 1 night in Nov 2024

6/10 Okay

Hye

Stayed 3 nights in Oct 2024

10/10 Excellent

Danette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service provided Taxis, takubin, amenities, very service oriented
Stayed 3 nights in Oct 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Aug 2024

10/10 Excellent

Nga Woon

Stayed 4 nights in Aug 2024

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff gave superb service and rooms were spacious for Japan.
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our time here. The staff were very helpful and were very patient as there were a couple times that communication was a little challenging. The room was spacious and comfortable and I really liked how clean everything was. The food in the hotel's restaurants was excellent. There are a lot of places to shop in the area and transportation was easy as well. I really enjoyed my time at the New Otani and I would definitely stay here again!
Stayed 7 nights in Sep 2024

10/10 Excellent

Jongwon, Seoul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned but clean hotel. Nearby subway and markets.
Stayed 2 nights in Sep 2024

8/10 Good

Masashi

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

satoyo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and clean room!
Stayed 1 night in Aug 2024

10/10 Excellent

Van, san diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in city center.
Stayed 3 nights in Jun 2024

6/10 Okay

Jefferey

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Very friendly staff and service, Hotel is old and show it’s wear and tear, however there was a lot of fungus in our bathroom which made things a little uncomfortable
Stayed 2 nights in Aug 2024

6/10 Okay

charley

Travelled with family
Liked: Cleanliness, staff & service
Cost effective hotel & big room
Stayed 4 nights in Jul 2024

10/10 Excellent

Kanghee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jul 2024

8/10 Good

Philip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs were really nice and attentive. We traveled with 2 adults 2 eleven yrs old. Bed was a bit small but we made it work. Room was clean. It was in a great location and would highly recommend it to everyone. It was close to shopping, subways, and great local restaurants down the street. There is no laundry or microwave at this hotel. But laundromat is only a 5 mins walk away. Would stay here again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff are friendly and the rooms are clean (and spacious!). It is close to the train station, and the neighborhood is very lively. Two issues that I think would help the hotel to improve: 1. The wifi didn't work well, even after the staff brought another device specifically for our room. 2. They charged me extra for the room phone, even if I just dialed the front desk to ask for the wifi issue.
Stayed 4 nights in Jul 2024

6/10 Okay

Daniel, Portland

Travelled with family
Liked: Cleanliness, staff & service
Convenient location .
Stayed 1 night in Jul 2024

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from hotel staff was excellent. Easy to get a taxi at the lobby. Room is spacious with good wifi and Smart TV
Stayed 3 nights in Jun 2024