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THE BASICS FUKUOKA

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for THE BASICS FUKUOKA

Reception
Deluxe Twin Family Room, Non Smoking (Chapter 4) | In-room safe, blackout curtains, free WiFi, bed sheets
Double Room, Non Smoking (Suite King) | In-room safe, blackout curtains, free WiFi, bed sheets
Exterior detail
In-room safe, blackout curtains, free WiFi, bed sheets

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
2-14-1, Hakataeki Higashi, Hakata-ku, Fukuoka, Fukuoka, 812-0013
  • Amu Plaza Hakata
    14 min walk
  • Canal City Hakata
    2 min drive
  • Sumiyoshi Shrine
    2 min drive
  • Fukuoka (FUK)
    6 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6)

  • 48 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room, Non Smoking (Suite King)

Double Room, Non Smoking (Suite King) | In-room safe, blackout curtains, free WiFi, bed sheets

Double Room, Non Smoking (Suite King)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4)

  • 43 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5)

  • 43 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Run of the House(No requests acceptable) for Single Use, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Run of the House(No requests acceptable) for Single Use, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Double Bed

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3)

  • 35 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1)

  • 30.5 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Executive Double Room with Club Lounge Access, Non Smoking (Episode 2)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Double Room with Club Lounge Access, Non Smoking (Episode 2)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3) (Single Use)

  • 35 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5) (Single Use)

  • 43 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Deluxe Twin Family Room, Non Smoking (Chapter 4)

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Twin Family Room, Non Smoking (Chapter 4)

  • 45 sq m
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Superior Twin Room, Non Smoking, Corner (Chapter 3)

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Twin Room, Non Smoking, Corner (Chapter 3)

  • 37.5 sq m
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Superior Double Room, Non Smoking (Chapter 3)

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Double Room, Non Smoking (Chapter 3)

  • 37 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Moderate Double Room, Non Smoking (Chapter 2)

In-room safe, blackout curtains, free WiFi, bed sheets

Moderate Double Room, Non Smoking (Chapter 2)

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Chapter 3)

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Twin Room, Non Smoking (Chapter 3)

  • 35 sq m
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Superior Twin Room, Non Smoking (Chapter 3) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Twin Room, Non Smoking (Chapter 3) (Single Use)

  • 35 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Twin Family Room, Non Smoking (Chapter 4) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Twin Family Room, Non Smoking (Chapter 4) (Single Use)

  • 45 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Twin Room, Non Smoking, Corner (Chapter 3) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Twin Room, Non Smoking, Corner (Chapter 3) (Single Use)

  • 37.5 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1) (Single Use)

  • 30.5 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Standard Double Room, Non Smoking (Chapter 1)

Standard Double Room, Non Smoking (Chapter 1) | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Double Room, Non Smoking (Chapter 1)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Non Smoking (Story)

Twin Room, Non Smoking (Story) | In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room, Non Smoking (Story)

  • 74 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin Room, Non Smoking (Chapter 2) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Moderate Twin Room, Non Smoking (Chapter 2) (Single Use)

  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Non Smoking (Chapter 3) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Double Room, Non Smoking (Chapter 3) (Single Use)

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room with Club Lounge Access, Non Smoking (Episode 2) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Double Room with Club Lounge Access, Non Smoking (Episode 2) (Single Use)

  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6) (Single Use)

  • 48 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4) (Single Use)

  • 43 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Moderate Double Room, Non Smoking (Chapter 2) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Moderate Double Room, Non Smoking (Chapter 2) (Single Use)

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Chapter 1) (Single Use)

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Twin Room, Non Smoking (Chapter 1) (Single Use)

  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Moderate Twin Room, Non Smoking (Chapter 2)

In-room safe, blackout curtains, free WiFi, bed sheets

Moderate Twin Room, Non Smoking (Chapter 2)

  • 28 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Twin Room, Non Smoking (Chapter 1)

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Twin Room, Non Smoking (Chapter 1)

  • 20 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Run of the House(No requests acceptable) for 2 people, Non Smoking

In-room safe, blackout curtains, free WiFi, bed sheets

Run of the House(No requests acceptable) for 2 people, Non Smoking

  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds OR 1 Double Bed

View all photos for Story King Room

In-room safe, blackout curtains, free WiFi, bed sheets

Story King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room-Episode 4

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Episode 4

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room-Episode 2

In-room safe, blackout curtains, free WiFi, bed sheets

Double Room-Episode 2

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room-Episode 1

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Episode 1

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Episode 3

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Episode 3

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Chapter 3

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Chapter 3

  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room-Episode 6

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Episode 6

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Chapter 2

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Chapter 2

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room-Chapter 1

In-room safe, blackout curtains, free WiFi, bed sheets

Double Room-Chapter 1

  • Sleeps 2
  • 1 Double Bed

View all photos for Story Twin Room

In-room safe, blackout curtains, free WiFi, bed sheets

Story Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Episode 5

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Episode 5

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Chapter 1

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Chapter 1

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room-Chapter 3

In-room safe, blackout curtains, free WiFi, bed sheets

Double Room-Chapter 3

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room-Chapter 4

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room-Chapter 4

  • Sleeps 4
  • 2 Double Beds

View all photos for Conner Twin Room-Chapter 3

In-room safe, blackout curtains, free WiFi, bed sheets

Conner Twin Room-Chapter 3

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room-Chapter 2

In-room safe, blackout curtains, free WiFi, bed sheets

Double Room-Chapter 2

  • Sleeps 2
  • 1 Double Bed

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Exterior
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4.7 out of 5, Exceptional, (1274)
The price is CHF 194
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About this property

THE BASICS FUKUOKA

Hotel with a fitness centre, near Canal City Hakata
A restaurant, a fitness centre and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and a front desk safe are on-site.
THE BASICS FUKUOKA offers 238 accommodations with a safe and complimentary bottles of water. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, bidets, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include a hairdryer and blackout curtains.

Recreational amenities at the hotel include a fitness centre.
THE BASICS FUKUOKA's great location gets high marks from our customers. During your stay, you'll be within walking distance of Canal City Hakata. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy Modern European cuisine while dining at WHY NOT
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 2-minute drive from Canal City Hakata and a few minutes from Marine Messe Fukuoka
There's a restaurant on site. Public spaces have free WiFi. THE BASICS FUKUOKA also features a fitness centre, dry cleaning/laundry services, and a front desk safe.

This 4-star Fukuoka hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
WHY NOT – This restaurant specialises in Modern European cuisine and serves breakfast and lunch.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • A restaurant

Restaurants on site

  • WHY NOT

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service

Accessibility

  • Lift

More

  • 1 building
  • 13 floors
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 1500 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay, PayPay and LINE Pay
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

THE BASICS FUKUOKA Hotel
THE BASICS FUKUOKA Fukuoka
THE BASICS FUKUOKA Hotel Fukuoka

THE BASICS FUKUOKA Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 757 out of 1195 reviews" "
Rating 8 - Good. 305 out of 1195 reviews" "
Rating 6 - Okay. 94 out of 1195 reviews" "
Rating 4 - Poor. 24 out of 1195 reviews" "
Rating 2 - Terrible. 15 out of 1195 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Siu Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Mona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and new and updated. Very limited direct access. 10mins walk to bus stop or train station.
Stayed 2 nights in Aug 2024

10/10 Excellent

Noriaki, Cambridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very quiet and safe, however bit far from Hakata station & Fukuoka Airport.
Stayed 1 night in Aug 2024

10/10 Excellent

YUEN FAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can read books while you are waiting for check in.
Stayed 1 night in Aug 2024

10/10 Excellent

PUI YIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast is very good
Stayed 3 nights in Aug 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and ambience. Only problem is no washing machine if you decide to do laundry
Stayed 10 nights in Jul 2024

10/10 Excellent

Mary

Stayed 4 nights in Jul 2024

8/10 Good

Bonita Tak Yee

Travelled with family
Liked: Cleanliness
I stayed in this hotel few years ago before its name changed to Basic. I really like the location of this hotel. The service was good, but the staff was not as knowledgeable as before.
Stayed 7 nights in Jul 2024

6/10 Okay

Wai Chin

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The room is spacious. The hotel looks new and clean but I will not stay at this hotel again. Location is not good. Concierge service is poor.
Stayed 1 night in Jul 2024

6/10 Okay

Claire S

Stayed 2 nights in Jul 2024

10/10 Excellent

Man Hin

Stayed 1 night in Jul 2024

10/10 Excellent

Hin So

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room compare to other hotel in Japan. Quiet and clean. Staff is helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super cool hotel! And close from hakata station! Will come back again!
Stayed 1 night in Jul 2024

10/10 Excellent

Pui Lam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Bart

Stayed 1 night in Jun 2024

10/10 Excellent

Edgar

Stayed 3 nights in Jul 2024

10/10 Excellent

Alexei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Large clean room. Walking distance to Hakata station.
Stayed 4 nights in May 2024

10/10 Excellent

mok, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here, great hotel in nice quiet location
Stayed 4 nights in Jul 2024

8/10 Good

Choi Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 8 nights in Jun 2024

8/10 Good

KIT YING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast and parking all good
Stayed 5 nights in Jul 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!
Stayed 3 nights in Jun 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!
Stayed 1 night in Jun 2024

6/10 Okay

Edwin

Stayed 3 nights in Jun 2024

10/10 Excellent

Yukari, Emeryville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service!
Stayed 3 nights in Jun 2024