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Best Western Galena Inn & Suites

2.5 star property

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Photo gallery for Best Western Galena Inn & Suites

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi
Reception
Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi
Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi
Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
9923 West US Route 20, Galena, IL, 61036
  • Grant Home
    ‪8 min walk‬
  • Washburne House Historic Site
    ‪11 min walk‬
  • Grant Park
    ‪14 min walk‬
  • Dubuque, IA (DBQ-Dubuque Regional)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Lobby

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  • Breakfast included
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4.7 out of 5, Exceptional, (568)
The price is CHF 84
for 1 room
includes taxes & fees
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About this property

Best Western Galena Inn & Suites

Hotel in Galena with free breakfast and 24-hour fitness centre
An indoor pool, an outdoor pool and a 24-hour fitness centre are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, Access to hot tub and coffee/tea in a common area.
Best Western Galena Inn & Suites offers 42 accommodations with coffee/tea makers and a hairdryer. Satellite televisions are provided. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Galena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Galena Inn & Suites gets high marks from our customers. During your stay, you're just a quick walk from Grant Home. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 15-minute walk of Grant Home and Washburne House Historic Site
Best Western Galena Inn & Suites offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Best Western Galena Inn & Suites. Self parking is free.
Guests are served a free full breakfast daily from 7 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Designer
Best Western Designer Galena
Best Western Designer Inn
Best Western Designer Inn Galena
Designer Inn
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western
Best Galena & Suites Galena
Best Western Designer Inn Suites
Best Western Galena Inn & Suites Hotel
Best Western Galena Inn & Suites Galena
Best Western Galena Inn & Suites Hotel Galena

Best Western Galena Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1002 reviews
Rating 8 - Good. 296 out of 1002 reviews
Rating 6 - Okay. 98 out of 1002 reviews
Rating 4 - Poor. 57 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice great live music next door at frank odowds! Nice view off of the balcony
Stayed 1 night in Nov 2024

6/10 Okay

Alvin

Travelled with partner
Liked: Cleanliness, staff & service
The pool was not clean, decided not to use it. Whirlpool tub water only warm. Bathroom was very small. only one small packet of pepper in the breakfast area.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, not walkable to Main Street
We had a great stay, when I first booked the room I thought it would be with in walking distance to Main Street but there isn’t actually a sidewalk towards that area. Nonetheless the drive was only about five minutes and very easy to get back and fourth. Most of the rooms have a balcony so that was great to get some fresh air. The guy that checked us in was very friendly. For solo travelers, the room was very secure and had an extra door chain for safety ☺️. Over all I would definitely recommend this place.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Galena! About 3 mins to downtown! Walking distance to Grant’s house. Staff extremely polite and fun! Hot tub, pool, & breakfast were great! Will stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 2 nights in Oct 2024

10/10 Excellent

RoseAnn

Stayed 1 night in Oct 2024

4/10 Poor

Elvin

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This is a typical Best Western - great staff, wonderful self serve breakfast, comfortable room. Just what one comes to expect. This is an older BW - no elevator, but not a problem for us. The hot tub was more of a warm tub. Unfortunately the guests in the room below us were smokers who camped out on their patio and smoked for hours on end. We could not use our balcony or be outside due to the smoke. I am not sure what recourse the hotel has, but it continued after we brought it to the staff's attention as it is a NON-SMOKING property. This was the main reason I did not give higher ratings.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
The hot free breakfast was less than desirable. Items were not restocked and very disappointed based on the price of the hotel and other hotels offerings.
Stayed 2 nights in Oct 2024

6/10 Okay

Stephane

Travelled with group
The staff was very nice however the food was okay . Also, we were not told to ask for new towels or to clean the room when we left for the day. There’s usually a sign you can put out to say DON’t make up the room, so we expected our room to be picked up when we returned after being out all day and fresh towels in the bathroom. Thank you.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephen, Antioch

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay,, Just a short drive to the down town area and great restaurants.
Stayed 1 night in Oct 2024

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Could hear snoring and refrigerator was very loud.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine, large and roomy the bathroom was clean and water pressure was fine. The little deck out back was nice. The breakfast was so-so.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
We were on the fence about booking a themed suite but are glad we did. The in room whirlpool tub and amazing walk in jetted shower were great amenities. The bed was comfortable and it was so relaxing to have a fireplace as well.
Stayed 1 night in Oct 2024

6/10 Okay

MaryAnn

Travelled with group
Liked: Staff & service, amenities
Front desk staff very courteous & pleasant.
Stayed 1 night in Sep 2024

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool is both indoor and outdoor. Attendant at front desk was very helpful.
Stayed 1 night in Oct 2024

8/10 Good

Stephanie

Travelled with partner
The lady at our check in was very nice. Bed not terribly comfortable. Would recommend bringing your own pillows if you can. Saturday morning breakfast was decent for a free breakfast, however the lady at the front desk was not nice. She appeared very irritated at anyone that walked through the door. Was short and rude when answering questions. Made a comment about having to push in chairs that the guests were worse than chlildren.
Stayed 1 night in Sep 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Terra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms they are amazing
Stayed 1 night in Jul 2024

10/10 Excellent

Kathleen e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures looked better than visiting in person. They need to put some work into this place. The lobby front desk area smelled like body order and had a must. We got to our room with a Hot tub and it smelled like mildew. Damp air… There was a big spider in the hot tub. I get that can happen but the big cobweb, full of dust, was in the ceiling corner for a while. I woke up and had trouble breathing which is not ordinary. I stayed outside for most of the morning because of it. They really need dehumidifiers in that building and rooms, especially with the hottubs. They’re surrounded by carpet and I’m guessing there is mold underneath the carpet because of it. I definitely wouldn’t stay here again and I really hope you take this review seriously and check into that room. It NEEDS dehumidifiers running in the place. Also, the chain was broken off the door so there wasn’t extra door security.
Stayed 1 night in Sep 2024

8/10 Good

Annabella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great pool great breakfast!!
Stayed 1 night in Sep 2024