2/10 Horrible
Scott F.
6 août 2024
Les points faibles : Propreté
GROSS Inside & AWFUL Owner Group!
GROSS. Bloody band-aids on the couch, trash under the couch (including food containers & an opened & partially drunk small bottle of alcohol), clump of hair in the shower corner (plus the shower drains so slow that you will be standing in your filth water), two HALF Used toilet paper rolls that were on the holders (and ZERO extra TP given). When I contacted the owner about this, they said that they weren't required to do anything about it and that the basics are given at the beginning of a stay, so the half used TP was all we would get.
There were 6 of us (4 kids) & that was what we got! But worse than the not cleaned placed (that we paid a cleaning fee for) was the owner who cared less. "Sorry this is happening" & "Allow me a few moments" were their go-to texts to me, followed by nothing or telling me "Guests are required to restock their own..."
We also paid for a late check out, then got locked out of the unit with our stuff inside when the door code given stopped working. The owner's customer svc gave us the old "one moment while I look into this for you" instead of giving us a code to actually get in.
I asked for our cleaning fee & late check out fee back, since this is right & ethical of them to do (we did pay for what was not provided). BUT THEY REFUSED. They chose to ignore me & not reply
Pointe West (and its staff) itself is fantastic, so stay at Pointe West, but AVOID this unit & this owner or owner group (whoever it is) at ANY COST!
If you try it here - good luck.
Scott F.
Séjour de 4 nuits en juillet 2024