We've done a few Galveston rentals, including a couple in the Pirates Beach neighborhood. This was, by far, our best - to the point where we will probably lean towards just re-booking this home next time. Great kitchen amenities, great views of the ocean from many of the rooms, clean - just NOTHING to complain about.
There was an issue on the first night where the 2nd floor a/c wasn't working. I called Gary Greene agency and someone picked up immediately. They had someone out there within about an hour. It couldn't be fixed that night, so they gave us several options for other homes where we could stay. We chose to stay there (it wasn't that hot this time of year). it took several visits to get the a/c working the next day - but the whole time, GG Agency was communicative, ready to offer up whatever would mitigate the problem - they were AWESOME. And, in the end, they gave me a bit of money off (I didn't even need to ask). They come HIGHLY recommended.