First, this house is nice and fine. We enjoyed the location and the neighborhood was quiet and peaceful. The pool area was very nice. Unfortunately, someone did not communicate that we had arranged for the heated pool, so we were told that was on, but by the morning of the second day, it was clear neither the pool nor the hot tub was being heated. We texted with Vacasa and they tried to help, but didn’t tell us that the heater goes off at night and through most of the next day based on a timer system. So the morning of the 3rd day, hot tub was cold again. Then we were told about the timer. In truth, the pool never heated up. Not sure if that heater is even working. The hot tub heater got the hot tub to the mid 80’s and over 90 once. But it was mostly cool. Not worth the $75 daily fee that we were charged for sure.
On check in, there are no instructions given as to how anything works or what any instructions are for discharge etc. the house itself was clean, but the dishes in the cupboard were dirty. The first cup we took down had some wet food stuff on the inside of it. Many of the other dishes had dried food on it. There was some moldy coffee in the cupboard. There was no shower gel in the bathroom dispenser.
If these cleaning issues had been taken care of before we checked in, we wouldn’t have noticed it. I assume the cleaning service just failed the owner on this.
If the pool issue and the cleanliness issue had been better, we’d give it a 5 star review