We love Gatlinburg. This was our first time here in the winter, and we thought it was beautiful, all decorated for Christmas. The stay at this property was decent. We didn't have hot water the first morning we were there, which could have been more fun for the 8 of us staying there. We contacted the property manager, and he could have been more helpful. He told us that sometimes putting a blow dryer on the pipes helps. There should have been more done to assist in the situation. We did have hot water later that night, but the hot water only lasted maybe 10 mins. We expected the hot water to last longer than 10 mins for a three-bedroom, three-bathroom condo. Also, on the first full day, we went back to the locked room only to find out that the code I was given to unlock the door was the wrong code, so we could only get into the condo later. Communication was decent, but there should have been more helpful with the hot water. The property could have been a little cleaner for our price.