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Gatlinburg Town Square by Exploria Resorts

2.5 star property

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Photo gallery for Gatlinburg Town Square by Exploria Resorts

Exterior
Exterior
Interior entrance
Indoor pool, seasonal outdoor pool
GTV Studio | Free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Hot tub
  • Laundry
  • Pool
  • Parking included

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪16 min walk‬
  • Anakeesta
    ‪16 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

GTS Accessible Studio

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Terrace/patio

GTS Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | Free WiFi, bed sheets

GTVH Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

  • 85 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Free WiFi, bed sheets

GTVH Standard Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

Free WiFi, bed sheets

GTS 2 Bedroom Premium

  • 85 sq m
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Free WiFi, bed sheets

GTS 2 Bedroom Deluxe

  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTS 1 bedroom Condo

Terrace/patio

GTS 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Studio

GTS Studio | Free WiFi, bed sheets

GTS Studio

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo | Free WiFi, bed sheets

GTS 3 Bedroom Condo

  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

Free WiFi, bed sheets

GTV 1 Bedroom Condo

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV Studio

GTV Studio | Free WiFi, bed sheets

GTV Studio

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

Gatlinburg Town Square by Exploria Resorts

Eco-certified hotel with fitness centre and seasonal outdoor pool
Along with an indoor pool, this smoke-free hotel has a fitness centre and Access to hot tub. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a children's pool and concierge services are on-site. Housekeeping is available on request.
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Gatlinburg Town Square by Exploria Resorts. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Amenities include laundry facilities, a lift and a vending machine
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes on foot from Great Smoky Mountains National Park
Gatlinburg Town Square by Exploria Resorts offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and Access to hot tub. WiFi is free in public spaces. A fitness centre, barbecue grills, and a vending machine are also featured at the eco-certified Gatlinburg Town Square by Exploria Resorts. Self parking is free.

This Gatlinburg hotel is smoke free.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 5 July 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1007 reviews
Rating 8 - Good. 255 out of 1007 reviews
Rating 6 - Okay. 117 out of 1007 reviews
Rating 4 - Poor. 69 out of 1007 reviews
Rating 2 - Terrible. 71 out of 1007 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and within walking distance of attractions
Stayed 3 nights in Dec 2024

8/10 Good

Dalexi

Stayed 2 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Amenities
Good place
Stayed 2 nights in Dec 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Was in for a cheer comp and it was an easy walk to the venue as well as the shopping area. Staff was very nice and helpful! Room was clean and very roomy!! Loved the makeup area that is essential when getting ready for comps! Definitely on our list of places to stay again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Derae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet room for great price
Very roomy space. We were there to explore downtown so it was a nice location.
Stayed 2 nights in Dec 2024

6/10 Okay

Jeremiah, sugarhill

Had to wait 45 mins past check in time just to get a room. Also very noisy early in the morning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2024

4/10 Poor

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not a restful stay
We love staying at this hotel. But this time it was awful. We were located right next to the trash pickup. So around 3am it would watch us up with a trash truck beeping and people talking. It was frustrating because how do you get rest when you get woken up at 3am and it continues for a few hours.
Stayed 2 nights in Dec 2024

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I don’t like is the parking
Stayed 2 nights in Dec 2024

6/10 Okay

Michelle

Disliked: Staff & service, room comfort
Outdated, but clean.
The pictures that were posted in Hotels.com were not updated. I believe that one time, Exploria was probably quite elaborate however- there have been no updates. We requested a room with a fireplace and a view. The room that we had was much smaller than the pictures made it look. The fireplace did not work, it advertised that there was a stove top to cook on, and there was not. There was a small refrigerator and a microwave so we took food with us to cook and eat. There was no way for us to cook it without a stove top. In addition, it also advertise daily room service. There was no daily room service since it was a timeshare property. This was fine and they offered us to go to a given area between certain hours to exchange our towels. Unfortunately, those hours did not coordinate with the availability in our day. The front desk staff was very friendly. We had a full-size truck. We were not able to park near our room during the first night, but was fortunate that somebody left that we could get a special pass to park in a 10 spot lot. First come first serve area. Although we had a nice time, it likely would not be a place that we would return.
Stayed 3 nights in Nov 2024

10/10 Excellent

Miladys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice person
Stayed 4 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I can not recommend this property enough. The 1 bedroom condo I stayed in was top notch. The kitchen was fully loaded and stocked and the rooms were spacious and very clean. The property was quiet and well maintained and within walking distant to all the attractions on the Parkway. The only drawback was the tight parking in the parking garage but it was worth it to stay in such wonderful accommodations. My husband and I have already booked for next December!
Stayed 4 nights in Dec 2024

10/10 Excellent

Carlos R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Amber

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The shower took at least 5 minutes to get warm water. The bathroom didn't have a door, no one came and cleaned the room/ gave me towels,. Check in was hard to find. Elevator sounded like it was going to break and took a very long time to move.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would Not Recomend Staying Here
We stayed in a studio on the property. It was mediocre at best. Several of the appliances were broken or didnt work well. It didnt look super clean, and we had multiple stink bugs in the room. This was likely due in part to the door not sealing shut. It was cold outside and you could see light and feel cold air coming through the door. None of this, however, was as frustrating as the parking. Granted, we were visiting at a busy time of year, but both nights we stayed, there were not enough parking spaces avaliable for us in the parking garage. We had to "make do" and park along a wall and hope no one would hit us. This is what the property asked us to do. It was incredily stressful and frusterating that they would charge us what they did and not have enough parking for guests. Finally, on the day of check out, our little one had gotten sick and we wanted to extend our stay an extra day to recover and give her more time to sleep that morning (checkout was at 10, and we had to do a couple of housekeeping tasks for them before leaving). When we asked, they said we'd have to check out at 10, and check back in that afternoon, and the room (Sunday going into Monday) would be $50 more than what we paid for it originally (Fri/Sat on a holiday weekend). That still doesnt make sense to me... Ultimately, we decided to stay at the Glenstone Lodge right next door. The room was nicer, it was $100 cheaper and the staff was friendlier. We will not be coming back to this place in the future
Stayed 2 nights in Dec 2024

2/10 Terrible

Carroll

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
When we booked the room, we had the impression we’re gonna be in the same building close by as registration, but it wasn’t. It was down the road from there and then we thought the room was on one side of the building, but it wasn’t so we end up going on the other side of the building and it was so confusing so we got the room. It wasn’t too bad. First night. It was all right the second night it sucked because the second night a family showed up and they were very loud. We can hear their water running. I guess they must’ve been taking a shower and it was quite loud. We could hear them talk. It was like the walls must be real thin here so I called the front desk to complain. he was no help. He said they’re all like that I guess and he was very rude unprofessional and then I wanted to take a bath in the whirlpool tub and there was black mold coming out of the jets That did not work and I don’t believe it has been clean because there was hair floating .. so that was gross so when I went to return my keys back, the lady was no help she said did you call somebody? It was like 830 at night. I was like no so no I ain’t going back there ever. And I definitely had high expectations for this place. I give it two thumbs down. .. 👎👎 but when we booked our room, we went to pay for it and we already heard a woman complaining and she was just leaving herself and we were just arriving so what does that tell you….
Stayed 2 nights in Dec 2024

4/10 Poor

Tim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms and ground was run down the rooms wernt very clean. And good luck getting fresh towels
Stayed 3 nights in Dec 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Gregory

Stayed 2 nights in Nov 2024

6/10 Okay

dena

Stayed 3 nights in Nov 2024

10/10 Excellent

Chanelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Gatlinburg Town Square several times now and we are never disappointed. The rooms are spacious and clean. They are also sound proofed very well, the only noise I’ve heard from neighbors is the occasional running of water/showers. The property also offers several pools (one indoor and one outdoor, as well as a jacuzzi) and several games for kids (or even adults) to enjoy. Our favorite part about this property is the ease to get to the Gatlinburg strip. We are anticipating our next stay at Gatlinburg Town Square!
Stayed 7 nights in Nov 2024

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024